Experience

Realizeit

• United States
• E-learning
• 1 - 100 Employee

• Learning Solutions Engineer

  • Jul 2018 - Present

  Primarily responsible for designing, implementing and supporting innovative learning solutions for clients using Realizeit platform. Work closely with clients to analyze the technical and business requirements. Develop customized solution and an implementation plan that meets clients requirements.

• Customer Support Specialist

  • Nov 2015 - Jul 2018



AIT Worldwide Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Corporate Training and Development Coordinator

  • Sep 2011 - Sep 2015

  Learning Management System and Performance Administrator (Cornerstone On Demand) Created courses and design instructional materials for delivery through e-learningProvided support for managers and employees on the LMS to increase user acceptancesOrganized and facilitated internal/external training events for new hires, corporate employees, and independent contractors Collaborated with department managers and directors on new process and improvement procedures to increase productivity and streamline operating stepsProvided individual and group coaching to increase skills, productivity and proficienciesGathered and analyzed customer’s system enhancements requests and discuss/develop with IT teamDelivered technical training of company’s operating systems to customers to increase shipping volume, resulting in increased revenueTested new system enhancements and identify opportunities for improvementChicago TIF Grant Administrator for Summit Expedited Logistics* Filed all documents and completed all required forms to obtain grant for company* Developed training program and training timelines* Track and record employee's progress in the training program* Track and record usage of grant funds for the program * Created ROIs for training program* Provided monthly vouchers/documentation to City of Chicago (TIF Grant provider)



Madden Communications

• United States
• Advertising Services
• 1 - 100 Employee

• Lead Client Service Specialist

  • Mar 2008 - Sep 2011

  Assist the overall performance of daily activities for the CSR teamPrepare/analyze reports for upper management and executives Examine daily workload volumes to prioritize work effortsLead and develop the team through communication, performance management, development plans and reward/recognition practicesConduct formal and informal training of teamOrganize and develop new hire training manual/guidesMaintain procedure manuals to ensure consistent performance of monthly goalsHandle escalated issues and assist financial department with billing discrepancies/inquiries Identify opportunities for improvement within the department which resulted in the creation and implementation of processes and procedures so department can run more efficiently and accuratelyMentor project coordinators and provide project guidance Assist supervisor group with project pricing/budget

• Project Coordinator

  • Jan 2006 - Mar 2008

  Provide support to the sales force, CSR group, vendors, and carriers regarding business procedures, installation guidelines, order inquiries, permanent/temporary POS items, and ordering application supportCoordinate conference calls, meeting agendas, and update project statuses to management team, Marketing Executives, and Field Sales ForceCoordinate training classes and materials for CSR group for high profile projectsImplement and communicate project scope and guidelines to sales force, CSR group and vendorsCoordinate scope changes from original specifications and communicate changes to all parties in a timely matterReview project proposals and plans to help determine time frame and procedures for accomplishing projects Review project progress to find trends and discrepancies in order to improve the outcome of a projectAssist in project planning activities, attend project meetings, address and communicate any project issues, make recommendations/solutions to project issues, and provide support as a project team memberEnsure project documents including test plans and scripts were complete, current, and stored appropriately for easy access to the staff