Sales and Renewals Assistant Manager

• Apr 2020 - Present

Sales and Renewals Assistant Manager (Liberty Insurance)

• Aug 2015 - Apr 2020

I currently work within a management team of 7 and I am responsible for a team of 11 team members to ensure they are meeting all departmental KPI's so that the clients service level agreement is maintained. I use performance management and coaching tehniques to maintain targets and compliance of the Central Banks strict guidelines. I act as a main point a of contact on the call floor, working under pressure to solve customer facing and back office problems, offering solutions to ensure the smooth running of the business. I have a vast knowledge and confidence in my field and have been very successful in achieving targets.

Private Lines Sales and Renewals Assistant Manger

• Jan 2013 - Aug 2015

Team Lead

• Jan 2011 - Jan 2013

Managed a team of 11 People within a busy call centre, this was a very exciting role and this is what motivated me to apply for further roles within the company. My responsibilities were to performance manage and coach my team to ensure they met all department KPI's and to ensure that the team done this in a way which was compliant with the Central Banks guidelines.

Project Coordinator

• Jun 2011 - Mar 2012

Temporary Secondment PositionThe project was to prepare the business to enter into the NI and UK markets. My role was to support the Private Lines Managers and Business Analysts in identifying requirements and processes neeeded for the project development and completion. I created and maintained a project plan, ensuring deadlines were met and that the project progressed in its entirety, this role was both challenging and rewarding and the project was completed successfully.

Renewals and Sales Customer Advisor

• Mar 2007 - Aug 2011

As the first point of contact for the company, my job was to build rapport with the customer creating a lasting impression, listening to their needs, ensuring they were fully informed on all benefits of being with the company and doing everything in my power to make sure I retained their business or secured new business As the first point of contact for the company, my job was to build rapport with the customer creating a lasting impression, listening to their needs, ensuring they were fully informed on all benefits of being with the company and doing everything in my power to make sure I retained their business or secured new business

Assistant Manager

• Mar 2005 - Feb 2007