Joanne McNulty
Sales and Renewals Assistant Manager at Liberty Insurance Limited- Claim this Profile
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Bio
Credentials
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APA Personal General Insurance
-Mar, 2012- Oct, 2024 -
Level 2 Certificate in Team Leading
-Jul, 2011- Oct, 2024 -
Level 2 Certificate in Youth Work Practice
-Jun, 2011- Oct, 2024 -
European Computer Driving Licence
-Oct, 2007- Oct, 2024 -
Intermediate Beekeeping Certificate
-Nov, 2014- Oct, 2024 -
Preliminary Beekeeping Certificate
-May, 2011- Oct, 2024
Experience
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Liberty Insurance Vietnam
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Vietnam
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Insurance
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1 - 100 Employee
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Sales and Renewals Assistant Manager
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Apr 2020 - Present
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Sales and Renewals Assistant Manager (Liberty Insurance)
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Aug 2015 - Apr 2020
I currently work within a management team of 7 and I am responsible for a team of 11 team members to ensure they are meeting all departmental KPI's so that the clients service level agreement is maintained. I use performance management and coaching tehniques to maintain targets and compliance of the Central Banks strict guidelines. I act as a main point a of contact on the call floor, working under pressure to solve customer facing and back office problems, offering solutions to ensure the smooth running of the business. I have a vast knowledge and confidence in my field and have been very successful in achieving targets.
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Liberty Mutual Insurance
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United States
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Insurance
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700 & Above Employee
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Private Lines Sales and Renewals Assistant Manger
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Jan 2013 - Aug 2015
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Team Lead
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Jan 2011 - Jan 2013
Managed a team of 11 People within a busy call centre, this was a very exciting role and this is what motivated me to apply for further roles within the company. My responsibilities were to performance manage and coach my team to ensure they met all department KPI's and to ensure that the team done this in a way which was compliant with the Central Banks guidelines.
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Project Coordinator
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Jun 2011 - Mar 2012
Temporary Secondment PositionThe project was to prepare the business to enter into the NI and UK markets. My role was to support the Private Lines Managers and Business Analysts in identifying requirements and processes neeeded for the project development and completion. I created and maintained a project plan, ensuring deadlines were met and that the project progressed in its entirety, this role was both challenging and rewarding and the project was completed successfully.
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Quinn Insurance
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United States
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Insurance
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1 - 100 Employee
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Renewals and Sales Customer Advisor
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Mar 2007 - Aug 2011
As the first point of contact for the company, my job was to build rapport with the customer creating a lasting impression, listening to their needs, ensuring they were fully informed on all benefits of being with the company and doing everything in my power to make sure I retained their business or secured new business As the first point of contact for the company, my job was to build rapport with the customer creating a lasting impression, listening to their needs, ensuring they were fully informed on all benefits of being with the company and doing everything in my power to make sure I retained their business or secured new business
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Assistant Manager
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Mar 2005 - Feb 2007
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Education
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The University of Bolton
Bachelor of Arts (B.A.), Honors Degree in Leisure and Recreation Management -
South West College
Higher National Diploma in Leisure Management, Parks, Recreation and Leisure Facilities Management -
South West College
National Diploma in Leisure Studies, Parks, Recreation and Leisure Facilities Management -
St. Mary's High School Brollagh
GCSE, GCSEs