Experience

Stamford American International School, Singapore

• Singapore
• Education Administration Programs
• 300 - 400 Employee

• Teacher Assistant

  • Feb 2023 - Present



Singapore Polytechnic

• Singapore
• Higher Education
• 700 & Above Employee

• Customers Relations Executive

  • Aug 2019 - Nov 2022

  • Provide customer-oriented services to students, staff, parents and public via multiple channels (counter, email and hotline) as well as to maintain the knowledge base for student services • Maintain high quality of service and ensure that queries or escalations are handled professionally • Communicate and coordinate with Schools/Departments on customer requests and enquiries • Manage and review the Lost & Found system and operations, including disposal of unclaimed items • Coordinate and liaise with TransitLink on Diploma Student Concession Card / EzLink card administration • Record customer interactions accurately via Customer Relations Management (CRM) System • Maintain and analyse records of customer interactions, transactions, comments and complaints with the aim to recommend improvements to enhance customer experience • Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction • Review all manual processes handled at counter for digitalisation and streamline opportunities for cross department process improvement • Train new staff/ temporary staff on case handling Show less



Singapore Airlines

• Singapore
• Airlines and Aviation
• 700 & Above Employee

• Flight Attendant

  • Feb 2000 - Aug 2010