Targeted Services and Training Specialist

• Dec 2019 - Present

Responsible for developing and maintaining IT training and education tools for the benefit of all of the city's workers and is also responsible for ensuring high quality and right-sized delivery of IT services to all of the City's Departments. This includes but is not limited to researching, recommending and tracking many non-traditional approaches to worker education including reference materials, self-service materials, written guidelines, third-party resources, etc.

Technical and Customer Services Coordinator

• Jun 1989 - Dec 2019

Responsible for the supervision, evaluation and recruitment of Network Operations Specialists Staff (Help Desk Staff) which covers 6 days per week/three shifts.Coordinate, manage and oversee the operation of the Technical Services section of the IT Departmet to ensure that the users of the City of Portland get their technology needs met on a timely basis.Oversee support, installation, and maintenance of all City of Portland hardware and software assets.Work closely with all City of Portland departments, divisions and vendors regarding computerized operations within the City's network.Evaluate and recommend all City department computer hardware needs.Manage and maintain the City of Portland's computer hardware inventory.Assist in the development of enterprise policies for the protection of digital assets.Participate in the design and security of network services while working with other IT staff to evaluate and resolve issues related to the overall design and security of the systems.Manage backup of enterprise network servers.Work with IT staff to instruct and train office personnel as needed on City computer sosftware and systems use. Show less

President

• Oct 2014 - Present

President

• Dec 2018 - Mar 2021

Board Member

• Dec 2015 - Nov 2019