Joanne (Jo) Kirks
Fiscal and Procurement Specialist at Boston College- Claim this Profile
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French Limited working proficiency
Topline Score
Bio
Drew Backoff
Joanne was an excellent co-worker! She was always enthusiastic, positive, & very much a team player. She was professional, knowledgeable, and always followed through on customers and sales reps requests ensuring complete customer satisfaction. Joanne thrives under adversity and keeps a sharp eye on the bottom line. Joanne is very dedicated to her work and the job at hand. I highly recommend Joanne!
Mary MacKenzie
I worked with Joanne for more than 20 years. Joanne's work ethic is exemplary. She is totally reliable and comes to work every day prepared to do her best. Joanne is very detail oriented and has always done a magnificent job in International Customer Service, a field that is very demanding. Joanne is well liked & respected by her colleagues and a very valuable employee.
Drew Backoff
Joanne was an excellent co-worker! She was always enthusiastic, positive, & very much a team player. She was professional, knowledgeable, and always followed through on customers and sales reps requests ensuring complete customer satisfaction. Joanne thrives under adversity and keeps a sharp eye on the bottom line. Joanne is very dedicated to her work and the job at hand. I highly recommend Joanne!
Mary MacKenzie
I worked with Joanne for more than 20 years. Joanne's work ethic is exemplary. She is totally reliable and comes to work every day prepared to do her best. Joanne is very detail oriented and has always done a magnificent job in International Customer Service, a field that is very demanding. Joanne is well liked & respected by her colleagues and a very valuable employee.
Drew Backoff
Joanne was an excellent co-worker! She was always enthusiastic, positive, & very much a team player. She was professional, knowledgeable, and always followed through on customers and sales reps requests ensuring complete customer satisfaction. Joanne thrives under adversity and keeps a sharp eye on the bottom line. Joanne is very dedicated to her work and the job at hand. I highly recommend Joanne!
Mary MacKenzie
I worked with Joanne for more than 20 years. Joanne's work ethic is exemplary. She is totally reliable and comes to work every day prepared to do her best. Joanne is very detail oriented and has always done a magnificent job in International Customer Service, a field that is very demanding. Joanne is well liked & respected by her colleagues and a very valuable employee.
Drew Backoff
Joanne was an excellent co-worker! She was always enthusiastic, positive, & very much a team player. She was professional, knowledgeable, and always followed through on customers and sales reps requests ensuring complete customer satisfaction. Joanne thrives under adversity and keeps a sharp eye on the bottom line. Joanne is very dedicated to her work and the job at hand. I highly recommend Joanne!
Mary MacKenzie
I worked with Joanne for more than 20 years. Joanne's work ethic is exemplary. She is totally reliable and comes to work every day prepared to do her best. Joanne is very detail oriented and has always done a magnificent job in International Customer Service, a field that is very demanding. Joanne is well liked & respected by her colleagues and a very valuable employee.
Experience
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Boston College
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United States
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Higher Education
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700 & Above Employee
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Fiscal and Procurement Specialist
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Oct 2022 - Present
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Thermo Fisher Scientific
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United States
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Biotechnology Research
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700 & Above Employee
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Customer Service Representative
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Jan 2022 - Oct 2022
Respond to customer inquiries and place orders received via phone and email Respond to customer inquiries and place orders received via phone and email
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Red Thread Spaces, LLC
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Wilmington, MA
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AV Helpdesk Coordinator
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Aug 2017 - Sep 2020
I was responsible for receiving, documenting, and managing all audiovisual service requests, and for scheduling service calls. I was responsible for receiving, documenting, and managing all audiovisual service requests, and for scheduling service calls.
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Hachette Book Group
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United States
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Book and Periodical Publishing
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700 & Above Employee
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2015 - 2017
I provided support, primarily through email, for customers, sales representatives, freight forwarders, and fellow customer service representatives, offering outstanding customer service with strong attention to detail. I built strong and trusting relationships with global customers and sales representatives through effective communication.I received an average of 200 emails daily, responding quickly and efficiently to customer requests for pricing information, product availability, and order placement. I also resolved complex shipping errors, working closely with shipping carriers to ensure timely and accurate delivery. I coached customers and sales representatives on proper order processing, resulting in more complete data and increased efficiency of workflow. Encouraged use of process using Excel spreadsheets for placing orders, improving the accuracy of data in the management systems. Show less
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2007 - 2015
In this role, I managed the international orders mailbox and fulfilled a high volume of job orders for both domestic and international shipments. I also served as liaison to our Canadian distributor and managed the Canadian order queue. I provided support for sales and entry representatives on an ongoing basis.
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1996 - 2007
I prepared incoming international orders for entry in addition to entering orders, both international and domestic.
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Education
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University of Massachusetts Amherst
Studio Art, Art History, French language -
Middlesex Community College
Certificate in Office Administration -
University of Caen, Caen, France
Certificate in French language and culture
Community
