Joanne Kelly

Customer Liaison Lead at Dere Street Homes Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
United Kingdom, UK

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Experience

    • United Kingdom
    • Construction
    • 1 - 100 Employee
    • Customer Liaison Lead
      • Jun 2021 - Present

    • United Kingdom
    • Construction
    • 1 - 100 Employee
    • Sales Progressor
      • Jan 2018 - Jun 2021

    • Senior Sales Negotiator
      • Feb 2005 - Dec 2017

       Supporting the client through the whole sales journey  Achieving target sales  Managing sales office displays  Weekly and monthly reporting  Administration of and data entry onto Vebra, our client management system Completion and distribution of all sales documentation as requested  Track and record sales progress with Estate Agents, Solicitors and clients  Deal with customer communication and liaison with other team members  Handling customer enquiries through phone, email and appointments  Presenting and negotiating offers successfully  Maximising sales opportunities by securing valuations and mortgage referrals  Working within all legislative and compliance requirements and guidelines  Arranging property viewings and undertaking accompanying visits when required  Working as part of a small team Show less

    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Personal Shopper
      • Sep 2004 - Feb 2005

       Built up a client base  Awareness of all merchandise and the role of the Personal Shopper  Meeting individual client’s expectations and requirements  Built up a client base  Awareness of all merchandise and the role of the Personal Shopper  Meeting individual client’s expectations and requirements

    • Office Administrator/Sales
      • Jun 2000 - Jun 2001

      In June 2000 A&E Whites Bakery bought Garden Street Bakery.  Assisting in the merger to ensure that all business from Wholesale and Retail customers transferred seamlessly In June 2000 A&E Whites Bakery bought Garden Street Bakery.  Assisting in the merger to ensure that all business from Wholesale and Retail customers transferred seamlessly

  • Garden Street Bakery
    • United Kingdom
    • Proprietor/Partner
      • Apr 1993 - Jun 2000

       Purchased an underperforming business with growth potential  Increased GP by over 22%  Increased staffing level from 5 to 15  Increased wholesale customer base from 5 to 90  Developed strategic and financial control measure to maximise profits  Maintained quality product and service  Purchased an underperforming business with growth potential  Increased GP by over 22%  Increased staffing level from 5 to 15  Increased wholesale customer base from 5 to 90  Developed strategic and financial control measure to maximise profits  Maintained quality product and service

    • Head Designer
      • Oct 1990 - Apr 1993

      Janet Reger Licence of Daywear and Leisure wear ranges.  Responsible for the design of a 60 piece range of day and leisure wear for Janet Reger  Sourcing and liaising with agents and manufactures in Hong Kong, Italy, France and the UK  Ensure that all designs entered in to the correct manufacturing process, full costing requirements for the range and sourcing of all fabrics  Consulted on all aspect of the range with Janet Reger on a regular basis Janet Reger Licence of Daywear and Leisure wear ranges.  Responsible for the design of a 60 piece range of day and leisure wear for Janet Reger  Sourcing and liaising with agents and manufactures in Hong Kong, Italy, France and the UK  Ensure that all designs entered in to the correct manufacturing process, full costing requirements for the range and sourcing of all fabrics  Consulted on all aspect of the range with Janet Reger on a regular basis

  • House of Lerose PLC
    • United Kingdom
    • Fashion Designer
      • Oct 1986 - Apr 1990

       Full responsibility for the design of the Lerose Dress range  Sourcing of all fabrics, trims and accessories, full costing requirements of each garment  Liaising with a team of pattern cutters and sample machinists in the preparation of a sample range twice a year  Ensuring that all items that went into full production were suitable for the UK based factory  Full responsibility for the design of the Lerose Dress range  Sourcing of all fabrics, trims and accessories, full costing requirements of each garment  Liaising with a team of pattern cutters and sample machinists in the preparation of a sample range twice a year  Ensuring that all items that went into full production were suitable for the UK based factory

Education

  • Northumbria University
    Bachelor's degree, Fashion and Fabric Consultant

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