Joanne Gentile, BA, CDPC

Administrative Assistant at Parkwood Mennonite Home
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Contact Information
us****@****om
(386) 825-5501
Location
Waterloo, Ontario, Canada, CA
Languages
  • understand Italian -

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5.0

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Jennifer Wilkins

Joanne is dependable, discrete, likeable, loyal, honest, enthusiastic and realistic in her expectations.

Joanne Santolupo

Joanne always demonstrated a professional attitude with customers, co-workers and supervisors. She took initiative to assist with maintaining store operations and demonstrated strong leadership abilities. Her dedication to providing exceptional customer service resulted in building positive relationships with her customers. Joanne would be an asset to any retail environment seeking a results-oriented and customer-focused professional.

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Credentials

  • Certified Kindness Mentor
    The Organizational Culture Group Ltd. & Kindness Speaks!, Vancouver, BC
    Sep, 2019
    - Nov, 2024
  • Investing in Healthy Minds @ Work- Certificate of Attendance
    Workplace Safety & Prevention Services
    Sep, 2017
    - Nov, 2024
  • Gentle Persuasive Approaches in Dementia Care
    AGE
    Mar, 2017
    - Nov, 2024
  • Core Fundamentals of Hospice Palliative Care
    Waterloo Wellington HPC Consultation Services
    Feb, 2017
    - Nov, 2024
  • Level 1 True Colors Trainer
    Career Life Skills Resources Inc.
    Jun, 2000
    - Nov, 2024
  • Career Development Practitioner Certificate
    Conestoga College
    Apr, 2000
    - Nov, 2024
  • Volunteer Program Manager
    Conestoga College

Experience

    • Canada
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Administrative Assistant
      • Feb 2022 - Present

    • Volunteer Coordinator
      • Feb 2021 - Feb 2022

    • Administrative Assistant
      • Aug 2013 - Jan 2021

      Administrative-Long Term Care/Retirement facility. Administrative, staff and resident Services- conducting tours of the facility to potential residents and their families, Conducting reference checks, setting up new hire and new resident files, case notes, organizing case conferences with families and medical team, special projects, and being of service to our wonderful residents and their families. Also able to utilize my employment background by conducting pre-screening of applicants, recruiting strategies, Grief Counselling Course completed to assist with families that loved ones are palliative. Show less

    • Employment Coordinator
      • Jul 2013 - Aug 2013

      Assist students with finding employment within the heavy equipment field. Market the programs to Employment Resource Centres and potential employers. Available to assist future students with resume development. Assist students with finding employment within the heavy equipment field. Market the programs to Employment Resource Centres and potential employers. Available to assist future students with resume development.

    • Canada
    • Non-profit Organizations
    • 700 & Above Employee
    • Vocational Rehabilitation Specialist
      • Sep 2007 - Sep 2012

      As a VRS on the Labour Market Re-entry Contract, I provided case management services to WSIB clients attending retraining or in employment placements. The role required management of all VR interventions including monitoring progress, amendments of plans, documentation of outcomes, processing invoices, and reporting to the funder monthly.

    • Employer Client Coordinator
      • Sep 2007 - Sep 2012

      Provide Placement services for various cient groups, previously WSIB LMR case management. As a Case Manager for the LMR contract, required managing all case management duties including, amendments, progress reporting, monitoring attendance and academic/employment progress, employment counselling, and payment of all invoices related to the client's retraining program.

  • Medix School
    • Kitchener Campus
    • Internship Coordinator
      • Jan 2006 - Sep 2007

      Coordinate all unpaid internships for Community Service Workers, Developmental Service Workers, PSWs, Lab Technicians, Dental Assistants, etc for a health care private career college. This required cold calling employers, teaching pre-placement workshops, matching students with openings, follow up, and marketing graduates to potential employment opportunities. Coordinate all unpaid internships for Community Service Workers, Developmental Service Workers, PSWs, Lab Technicians, Dental Assistants, etc for a health care private career college. This required cold calling employers, teaching pre-placement workshops, matching students with openings, follow up, and marketing graduates to potential employment opportunities.

    • United States
    • Insurance
    • 1 - 100 Employee
    • Vocational Rehabilitation Consultant
      • Apr 2002 - Sep 2005

      Vocational Rehab Consultant/Case Management, WSIB LMR contract Vocational Rehab Consultant/Case Management, WSIB LMR contract

    • Employment Counsellor
      • Jun 2000 - Apr 2002

      Facilitated and managed a women career exploration workshop for re-entry women in community settings. Facilitated Training Information Sessions for EI clients. Facilitated and managed a women career exploration workshop for re-entry women in community settings. Facilitated Training Information Sessions for EI clients.

    • Canada
    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • Store Manager
      • 1998 - 1999

      Managed a small furniture store. Trained staff, scheduling, merchandising, sales, and customer service. Awarded mall employee of the month for Cambridge Centre. Sales surpassed quotas. Managed a small furniture store. Trained staff, scheduling, merchandising, sales, and customer service. Awarded mall employee of the month for Cambridge Centre. Sales surpassed quotas.

    • Canada
    • Non-profit Organizations
    • 100 - 200 Employee
    • Special Events Coordinator (contract)
      • 1995 - 1995

      As a Special Events Coordinator, my role was to organize, market, recruit participants/volunteers to participate in fundraising activities. As a Special Events Coordinator, my role was to organize, market, recruit participants/volunteers to participate in fundraising activities.

  • Birks Jewellers
    • London, Ontario and Ottawa, ON
    • Department Manager/Sales Associate
      • Sep 1985 - Apr 1993

      Sales associate-Silver, Crystal, China Departments. Promoted to Department Head of these departments. Sales associate-Silver, Crystal, China Departments. Promoted to Department Head of these departments.

Education

  • Conestoga College
    Volunteer Program Management, Volunteer Management
    2000 - 2009
  • Conestoga College
    CDPC, Career Development Practitioner
    1999 - 2000
  • The University of Western Ontario - King's University College
    BA in Sociology, Sociology
    1988 - 1993

Community

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