Experience

Ford Aerospace
• Defense and Space Manufacturing
• 100 - 200 Employee
• Sales Account Manager

  • Aug 2016 - Present


Ford Engineering Group

• Customer Support Advisor

  • Aug 2015 - Present

  Ensuring that the Customer is kept up to date with all information regarding current order book status. In addition to this ensuring that the Customer order book is managed in an efficient and effective manner, fostering excellent customer relationships and tracking orders from sales order to despatch to ensure orders are despatched on-time. Also building customer relationships with trust and understanding in order to encourage more orders and grow the order book. Ensuring that the Customer is kept up to date with all information regarding current order book status. In addition to this ensuring that the Customer order book is managed in an efficient and effective manner, fostering excellent customer relationships and tracking orders from sales order to despatch to ensure orders are despatched on-time. Also building customer relationships with trust and understanding in order to encourage more orders and grow the order book.



Mayfayre News

• Co Owner

  • Oct 2009 - Feb 2015

  Purchasing Mayfayre new in Oct 2009 with Partner. A busy high street newsagent within South Shields town centre. Huge business improvements made due to other things increased customer service levels, improved range of products and a friendly, positive approach to customers. Turnover increased from 400K to 970K in 4 years. Profitability increased three fold. Confirmed as "within the top 10 highest National Lottery Retailers" in UK Purchasing Mayfayre new in Oct 2009 with Partner. A busy high street newsagent within South Shields town centre. Huge business improvements made due to other things increased customer service levels, improved range of products and a friendly, positive approach to customers. Turnover increased from 400K to 970K in 4 years. Profitability increased three fold. Confirmed as "within the top 10 highest National Lottery Retailers" in UK

• Account Manager

  • Nov 1988 - Sep 2009

  Manage a range of key customer accounts ensuring that forecast and actual sales were achieved. Schedule input from the customer ensuring even inputs/outputs and whee levels/requirements set by the Company. Manage significant communications and meetings between the company and designated key customers. Compiling account plans, sales forecasts, and delivery performance. Holding regular reviews with the Customer to discuss arrears, delivery performance, business improvement and other issues. Ensure that any account issues are actioned and customers do not default payment. Left Ford Aerospace Sept 2009 to enter into partnership and purchase own newsagent. Carried out different responsibilities within Ford before becoming an account manager. Show less



Waller Cuff and Criddle Solicitors

• Clerk Typist

  • Aug 1987 - Nov 1988

  Audio typing, reception duties, preparing legal documents, banking, conveyancing completions. Audio typing, reception duties, preparing legal documents, banking, conveyancing completions.