Customer Service Team Lead

• Apr 2022 - Present

Customer Service Returns Representative

• Jul 2021 - Mar 2022

Business Operations Manager

• Mar 2022 - Present

Customer Service Representative

• Oct 2017 - Apr 2018

Administrative Assistant/Sales Support

• Jul 2017 - Oct 2017

Answer phones and direct calls accordingly Sort and distribute incoming mail, package and label outgoing mail Maintain multiple employee lists; ie: phone directory, parking list, Sales reps, product/parts directory Check in/out visitors Support Capital Sales team- run reports and generate pivot tables to reflect such information Download docs from Dropbox and organize into respected folders Answer phones and direct calls accordingly Sort and distribute incoming mail, package and label outgoing mail Maintain multiple employee lists; ie: phone directory, parking list, Sales reps, product/parts directory Check in/out visitors Support Capital Sales team- run reports and generate pivot tables to reflect such information Download docs from Dropbox and organize into respected folders

Executive Assistant

• Apr 2014 - Jul 2017

Executive Assistant to SVP• Arrange Travel • Process and approve expense reports• Schedule and coordinate meetings• Assist SVP direct reports as needed.Payroll Admin (approx. 230 employee’s)• Data entry, audit, organize piece rate information, accuracy, accountability, record retention, disperse paychecks, troubleshoot inaccuracies, run reports and insert information onto spreadsheets.Event Coordinator• Organize Company Picnic for approx. 500 people, summer picnic for 250 people, pot lucks for holidays, and other events within the company in other departments that may need my assistance. Come up with new ideas to boost company morale. Minor Human Resource functions• Reimbursement Programs (organize, audit and maintain spreadsheets I built to contain information for these programs.)• Maintain security/badge system, door locking system• Communicate events, policies for reimbursements, maintain positive employee relations• Back-up and trainer for Receptionist role. Show less

Receptionist

• Apr 2013 - Apr 2014

Answer Phones and greet guestsMaintain incoming and outgoing mailOrder Office suppliesMaintain calendars in Outlook for Conference RoomsAssist with meeting coordination and ordering food. Run reports for KPI reportingEnter in free of charge orders

IV Billing Specialist

• Dec 2011 - Sep 2012

Customer Support to patients and families Contact insurance companies in regards to coverage and billing Calculate billing/print and mail out bills monthly Diligent, accurate, and time-management, detail oriented Customer Support to patients and families Contact insurance companies in regards to coverage and billing Calculate billing/print and mail out bills monthly Diligent, accurate, and time-management, detail oriented