Experience

Direct Link

• Canada
• Market Research
• 1 - 100 Employee

• Senior Client Services Analyst

  • Jul 2017 - Present

  - Provide focused, meaningful, and actionable insights and recommendations to Supplier clients, while incorporating business knowledge and insights gained from prior interactions- Fully responsible for the creation of the Early Activity Report (monthly newsletter)- Assist Operations Manager with scheduling and proofing of Supplier and Distributor client presentations and/or ad hoc requests- Maintain rapport with key Supplier client contacts- Train external Supplier clients independently- Train and mentor Junior/Intermediate Client Services Analysts- Participate in Direct Link Strategic Planning meetings- Work with Information Systems Team to define aspects of the Direct Link 2.0 software as well as future Supplier and Distributor client deliverables

• Intermediate Client Services Analyst - Direct Link

  • Jul 2015 - Jun 2017

  - Manipulated data to provide Supplier clients with meaningful analysis- Built sales presentation decks for prospective Supplier clients- Fully responsible for the creation of the Early Activity Report (monthly newsletter)- Assisted Operations Manager with scheduling and proofing of Supplier and Distributor client presentations and/or ad hoc requests- Trained external Supplier clients independently- Trained internal staff as needed- Delivered special projects for Supplier clients as well as Distributors clients- Assisted with defining new Supplier client deliverables as per their needs- Maintained phone & email relationships with key Supplier client contacts- Worked well with Data Analyst Team to resolve issues arising from the analysis stage- Worked with Information Systems Team to test new software

• Client Services Analyst - Direct Link

  • May 2013 - Jun 2015

  - Delivered what Supplier clients look for in the analysis- Took on new analytical tasks with limited training and supervision, in particular, the Early Activity Report (monthly newsletter), Total Market Analysis (quarterly deliverable), What's Trending/Ending (quarterly newsletter)- Trained external Supplier clients independently- Worked with Information Systems Team on defining, designing, testing of projects; trained internal staff on how to use new programs and/or functions- Trained internal staff as needed- Delivered special projects and ad hoc requests as per Supplier client requirements- Developed phone & email relationships with key Supplier client contacts- Worked well with Data Analytics Team in creating new segmentation levels within the Direct Link Database

• Data Analyst - Direct Link

  • Jun 2011 - Apr 2013

  - Learned the core Data Analyst functions: exceptions, auditing, proofing, tool creation- Full ownership of assigned IFDA Categories within the Direct Link Database- Delivered high level of quality in the feedback and direction as part of the IFDA Category audit proofing process- Worked closely with the VP and Senior Director on Culinaire Targeted Marketing analysis to provide actionable insights- Trained internal staff as needed- Worked with Information Systems Team on projects