Experience

• 

  Housing Hub

  • Australia

  • Home & Living Specialist

    • Mar 2023 - Present
    • Australia

    - Working with NDIS participants to explore housing options within the disability and mainstream markets. - Gathering and assessing quality evidence and applying for Specialist Disability Accommodation (SDA) and Home and Living NDIS funding to help the participant achieve their housing goals.- Appealing NDIS housing decisions where not adequately funded. - Finding appropriate disability and mainstream housing for the individual.

• 

  Summer Foundation Ltd

  • Australia

  • Hospital to Home Coordinator

    • Apr 2022 - Mar 2023
    • Australia

    -Working with people stuck in hospital because suitable housing options can't be found for their disabilities.- Exploring their housing options.- Applying for access to NDIS or increased funding due to new or changed disabilities.- Assisting the hospital team to plan for the person's discharge.- Finding suitable housing solutions for the earliest discharge, eg STA, MTA, long term.

• 

  Access 2 Place Housing

  • Adelaide, South Australia, Australia

  • Housing Consultant

    • Aug 2019 - Apr 2022
    • Adelaide, South Australia, Australia

    - Focusing on the customer experience and safety in the Disability Support environments. - carrying out regular home visits and inspections. - Connecting with tenants, building trust and ensuring their housing and well being needs are met. - Contributing to the organisation's overall targets for growth and success in a specialised disability sector. - Access 2 Place are a not for profit, NDIS and SDA registered disability community housing provider.

• 

  Westside Housing Company Ltd

  • Adelaide, South Australia, Australia

  • Housing Consultant

    • Jun 2019 - Aug 2019
    • Adelaide, South Australia, Australia

    Project to Investigate effective ways to measure Social Impact in Community HousingConducted internal appeal investigation

• 

  Renewal SA

  • Adelaide, Australia

  • Business Relations Speciallist

    • Mar 2018 - Sep 2018
    • Adelaide, Australia

    A Government contract management role working with the not-for-profit sector. This incoporated - transparent assessment and selection of community housing providers through the Expression of Interest process- monitoring the compliance of community housing providers to their various contracts- ensuring the proper legal transactions were in place for any property ownership transfers- input to Government policy and procedure

• 

  Junction Australia

  • Adelaide, Australia

  • Tenancy Officer

    • Dec 2017 - Jan 2018
    • Adelaide, Australia

    Providing a full tenancy management service for a not-for-profit community housing organisaion.

• 

  Metropolitan

  • United Kingdom
  • Non-profit Organizations
  • 200 - 300 Employee

  • Area Manager - Supported Housing

    • Apr 2015 - Sep 2017

    A newly created Operational Management position with a major UK Registered Social Housing Provider, working in the Community and Support sectors. MHT is a Not-for-Profit organisation currently providing 40,000 homes across the Midlands, East and London regions. My role was to plan and set up a team for the Midlands and East regions to provide a customer-focussed Housing and Property Contract Management service, with the aim of improving business performance and reducing risk. The main functions were:- Provision of a high quality Housing Management service in speciallist supported housing schemes.- Managing a multi-disciplinary team through change.- Property Contract Management for third party support providers.- Property Lease negotiation and management.- Management of a company-wide Tenancy Sustainment Service.- Involving customers to achieve the best possible service.- Budgetary control and income maximisation.- Managing both property and the team's Health & Safety risks.- Deputising for Director.

  • Contract Management Officer

    • May 2008 - Apr 2015

    Managing Contracts with third party support providers who were using Metropolitan properties. The main functions were:- Managing and negotiating Housing Management Agreements, Property Leases and Service Level Agreements.- Housing Management to supported schemes.- Property/Estates inspections to ensure Health & Safety standards are met.- Procurement and management of estates and facilities contracts.- Seeking and implementing new opportunties for buisness.- Streamlining contract monitoring processes for efficiency and risk management.- Liaison with agencies to resolve disputes.-

• 

  Spirita Ltd

  • Midlands UK

  • Mechanical, Electrical and Gas Contract Co-ordinator

    • Oct 2006 - May 2008
    • Midlands UK

    Technical contract management and compliance across a range of work streams, including Gas servicing and repairs, Fire Risk, Water Risk, Asbestos, Electrical testing and specialist equipment. The main functions: - Improve organisational compliance to meet legal requirements and best practice.- Contractor liaison and performance management.- Complaints resolution.- Service improvement.- Strong customer-focussed role.

• 

  Metropolitan Housing Trust

  • Nottingham, United Kingdom

  • Neighbourhood Officer

    • Dec 2002 - 2006
    • Nottingham, United Kingdom

    - Registered Social Housing Provider.- Housing Management in General Needs stock.- Estate management.- Resident involvement.- Anti-social behaviour.- Tenancy enforcement.- Legal actions.