Experience

Vision Graphics Inc.

• United States
• Printing Services

• Sales Operation Manager

  • Aug 2019 - Present

• Client Services Manager

  • May 2018 - Present

  • Hire, train and manage the account managers• Supervise day-to-day operations for the account management department• Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis• Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service• On-board new employees and train them based on your expertise and skill set• Create effective customer service procedures, policies, and standards• Liaison between the client, account managers and production• Respond and resolve customer service issues in a timely manner



Eagle:xm

• United States
• Advertising Services
• 1 - 100 Employee

• Senior Account Supervisor

  • 2002 - Present

  Oversee all aspects of specific Direct Mail/Marketing projects to meet or exceed each client’s printing/marketing expectations thus increasing revenue. *Daily Project Management for Direct Mail Campaigns*Client Consultation and Service for top clients*Liaison between departments within Eagle:xm and Outside Vendors*Identify opportunities to increase revenue*Provide solutions to overcome varied obstacles*Prepare Price Quotes Oversee all aspects of specific Direct Mail/Marketing projects to meet or exceed each client’s printing/marketing expectations thus increasing revenue. *Daily Project Management for Direct Mail Campaigns*Client Consultation and Service for top clients*Liaison between departments within Eagle:xm and Outside Vendors*Identify opportunities to increase revenue*Provide solutions to overcome varied obstacles*Prepare Price Quotes



Global Crossing

• Account Manager/Project Manager/Inside Sales

  • 1996 - 2002

  Responsible as the main Account Development Manager in care of 1300 Fortune 1000 clients.•Establish, maintain and grow national and international accounts•Generate revenue by selling new divisions of established clients by strategically developing existing customers into large accounts•Increase client base though prospecting, lead generation and promotional mailing•Responsible for training, consulting and proactively providing solutions for current and new client base•Manage all aspects of implementation of new products and services to existing accounts



Trillium Technologies, Inc.

• Canada
• Pharmaceutical Manufacturing

• Regional Sales Representative

  • 1995 - 1996

  Promote, sell and install Chiropractic reporting software to Chiropractors in the state of Colorado. Promote, sell and install Chiropractic reporting software to Chiropractors in the state of Colorado.