Joanne Baker
Sales Administrator at Western Branch Diesel- Claim this Profile
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Bio
Steve Kuklinski
I worked with Joanne for over four years in a client-agency relationship. She served as the "go-to" administrative assistant for our client Volvo Penta where she was the lead contact with their marketing staff reporting to the VP-Marketing. I've worked with key client staff at a wide range of major corporations and Joanne stands out from the rest. Proactive, detail-oriented, efficient and above all else professional. Maybe even more important was her ability to stay calm under pressure and keep it light even when we were dealing with intense situations. Without her help our agency's relationship with the Volvo team wouldn't have been as great as it was...she helped both sides and was a major contributor to the successful completion of a wide range of projects. A valuable addition to any organization big or small.
Bob Jump
When I was President of Studio Center (www.studiocenter.com), one employee I could consistently count on was Joanne Baker. Reliable, smart, professional and above all, trusted, Joanne got every job done on time (if not sooner), accurately and with an unfailing attention to detail. Joanne also shined as a
Steve Kuklinski
I worked with Joanne for over four years in a client-agency relationship. She served as the "go-to" administrative assistant for our client Volvo Penta where she was the lead contact with their marketing staff reporting to the VP-Marketing. I've worked with key client staff at a wide range of major corporations and Joanne stands out from the rest. Proactive, detail-oriented, efficient and above all else professional. Maybe even more important was her ability to stay calm under pressure and keep it light even when we were dealing with intense situations. Without her help our agency's relationship with the Volvo team wouldn't have been as great as it was...she helped both sides and was a major contributor to the successful completion of a wide range of projects. A valuable addition to any organization big or small.
Bob Jump
When I was President of Studio Center (www.studiocenter.com), one employee I could consistently count on was Joanne Baker. Reliable, smart, professional and above all, trusted, Joanne got every job done on time (if not sooner), accurately and with an unfailing attention to detail. Joanne also shined as a
Steve Kuklinski
I worked with Joanne for over four years in a client-agency relationship. She served as the "go-to" administrative assistant for our client Volvo Penta where she was the lead contact with their marketing staff reporting to the VP-Marketing. I've worked with key client staff at a wide range of major corporations and Joanne stands out from the rest. Proactive, detail-oriented, efficient and above all else professional. Maybe even more important was her ability to stay calm under pressure and keep it light even when we were dealing with intense situations. Without her help our agency's relationship with the Volvo team wouldn't have been as great as it was...she helped both sides and was a major contributor to the successful completion of a wide range of projects. A valuable addition to any organization big or small.
Bob Jump
When I was President of Studio Center (www.studiocenter.com), one employee I could consistently count on was Joanne Baker. Reliable, smart, professional and above all, trusted, Joanne got every job done on time (if not sooner), accurately and with an unfailing attention to detail. Joanne also shined as a
Steve Kuklinski
I worked with Joanne for over four years in a client-agency relationship. She served as the "go-to" administrative assistant for our client Volvo Penta where she was the lead contact with their marketing staff reporting to the VP-Marketing. I've worked with key client staff at a wide range of major corporations and Joanne stands out from the rest. Proactive, detail-oriented, efficient and above all else professional. Maybe even more important was her ability to stay calm under pressure and keep it light even when we were dealing with intense situations. Without her help our agency's relationship with the Volvo team wouldn't have been as great as it was...she helped both sides and was a major contributor to the successful completion of a wide range of projects. A valuable addition to any organization big or small.
Bob Jump
When I was President of Studio Center (www.studiocenter.com), one employee I could consistently count on was Joanne Baker. Reliable, smart, professional and above all, trusted, Joanne got every job done on time (if not sooner), accurately and with an unfailing attention to detail. Joanne also shined as a
Credentials
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Internal ISO 9001:2008 Internal Quality Systems Auditor
Bmi Systems CorporationFeb, 2013- Nov, 2024
Experience
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Western Branch Diesel
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United States
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Truck Transportation
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1 - 100 Employee
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Sales Administrator
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May 2016 - Present
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Administrative Professional
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1990 - Present
25+ years experience in administrative and customer service 25+ years experience in administrative and customer service
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Volvo Penta
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Sweden
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Industrial Machinery Manufacturing
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700 & Above Employee
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Engine Account Specialist
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2010 - 2015
- Account representative and key point of contact for Power Centers- Responsible for entry, monitor and control of global engine orders for dealers, OEM’s and all Power Centers from entry to delivery, where efficiency and accuracy were critical - Maintain and report on order statuses, which included improving practices for communication and dissemination of information- Assist in identifying and resolving delivery issues resulting in improved flow, efficiency, customer satisfaction and sales growth- Account management, building and maintaining outstanding business relationships - Daily involvement and implementation of all required logistical aspects to ensure successful delivery- Logistics and supply chain experience
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Instructor, Conversational English
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Jan 2009 - Dec 2009
- Appointed as instructor to assist local Japanese citizens in enhancing their conversational English skills.- Met weekly for an hour-long class ranging from 5-15 students, with varying degrees of English knowledge- Reviewed various aspects of the English language, focusing on appropriate pronunciation, frequently used phrases and terminology, American culture- Introduced to American cooking, hands on class- Escorted to American Air Base for various field trips to introduce more to American culture and apply knowledge learned in class- Accompanied class members to tour of various Japanese events and locations, to learn of their culture- Enhanced American/Japanese relationships
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Volvo Penta
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Sweden
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Industrial Machinery Manufacturing
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700 & Above Employee
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Consumer Relations Rep/Supervisor/ Consultant
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2003 - Nov 2009
- Key point of contact for customers (both end users and dealers) for various types and degrees of issues- Promoted to Supervisor, responsible for successful and positive resolution of heightened issues- Assigned as key point of contact for special projects- Used negotiating skills to achieve successful resolution of complicated consumer issues, resulting in a positive outcome and representation of the company- Improved efficiency and successful open issue closure rate by accurately identifying key issues, providing outstanding communication with the customer and other necessary parties, and providing prompt, detailed and complete follow up measures. - While overseas accompanying husband on his US Air Force assignment, was appointed position of consultant to handle consumer emails
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Executive Assistant
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1999 - 2003
- First year with company via staffing agency as long-term temporary assignments, including Executive Assistant to President of company, Executive Assistant to Vice President of Engineering, and Executive Assistant to Sr. Vice President/Chief of Staff. - Utilize and exhibit ability to handle highly confidential information and keen organizational skills - Executive Assistant to Senior Vice President of Sales and Marketing (2000-2003), providing all aspects of day to day administrative support such as internal and external correspondence, domestic and international travel arrangements, review and approval of expense reports, preparation and distribution of reports and PowerPoint presentations, handle highly confidential information, communicate with members of the press, assist in coordination of company’s participation in various boat shows- Maintained, updated and distributed departmental functions and control processes - Maintained and ordered department office supplies
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Legislative Aide/Executive Assistant
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1996 - 1999
- Researched/resolved numerous constituent matters for constituents of NJ State Senator and two NJ State Assemblymen- Aided in research of pending legislation as well as potential new legislation- Segment Producer and Production Assistant for monthly television show with State of NJ 10th Legislative District Senator and two Assemblymen as the hosts.- Served as Executive Assistant to Communications Director - Researched/resolved numerous constituent matters for constituents of NJ State Senator and two NJ State Assemblymen- Aided in research of pending legislation as well as potential new legislation- Segment Producer and Production Assistant for monthly television show with State of NJ 10th Legislative District Senator and two Assemblymen as the hosts.- Served as Executive Assistant to Communications Director
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Customer Service Manager/Warranty Administrator
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1997 - Dec 1998
Porsche/Audi/Volkswagon/Mazda dealership-Created/implemented office procedures for front desk employees to aid in efficiency of customer calls and walk-ins- Manager to front desk employees- Coordinated/supervised scheduling of repairs- Reduced customer complaints- Increased and maintained a high customer service percentage rating(Requested by this company to maintain this position after opportunity to work for Senator’s office; continued part time from April 1996 until January 1997.)
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Education
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Brookdale Community College
Communication and Media Studies -
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Fred Pryor Seminars
Customer Service -
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Rockhurst University
Leadership Skills for Women -
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Tidewater Community College
Customer Service -
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University of Maryland University College
Communications
Community
