Joanna Meshensky
System Analyst at COLSA Corporation- Claim this Profile
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Topline Score
Bio
Credentials
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Linux+
CompTIASep, 2019- Sep, 2024 -
Security+
CompTIAFeb, 2015- Sep, 2024
Experience
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COLSA Corporation
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United States
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Performing Arts
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1 - 100 Employee
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System Analyst
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Sep 2019 - Present
• Engage with end-users to define their objective and requirements • Install, configure, and test operating systems and software including server and workstation deployments of Windows and Linux • Provide ongoing management, maintenance, and end-user support for information systems • Collaborate with end-users to troubleshoot and resolve mission critical incidents • Perform root cause analysis to eliminate problems before additional incidents occur • Audit systems to verify and maintain security posture and ensure compliance with policies • Ensure high availability through backups, disaster recovery planning, and preemptive security response to evolving threats • Secure systems in compliance with DISA STIGs and best practices through SCAP scanning and GPO policy enforcement • Manage high complexity projects to meet customer-driven changes and infrastructure enhancements
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Jacobs Technologies LLC
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Software Development
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1 - 100 Employee
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Client Support Administator
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Mar 2018 - Sep 2019
• Installed, terminated, and tested infrastructure cabling including CAT5E, CAT6, and Fiber Optic cabling in accordance with best practices • Managed project for Windows 10 migration maintaining the highest levels of information security and stability • Resolved customer reported incidents to maintain mission readiness • Consolidated 5000 users from disparate locations into a single unified facility without unnecessary loss of productivity or mission impact • Configured, deployed, and supported workstations, VoIP Phones, KVM Switches and Printers • Deployed and managed users, systems, configurations, and software loads through Active Directory and SCCM • Trained teammates on processes and procedures for life-cycle management of both classified and unclassified equipment. • Configured and deployed Windows images with the latest security patches and brought systems in line with DISA STIG requirements.
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ISYS Technologies
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Client Support Administrator
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Aug 2014 - Mar 2018
• Installed, terminated, and tested infrastructure cabling including CAT5E, CAT6, and Fiber Optic cabling in accordance with best practices • Managed project for Windows 10 migration maintaining the highest levels of information security and stability • Resolved customer reported incidents to maintain mission readiness • Consolidated 5000 users from disparate locations into a single unified facility without unnecessary loss of productivity or mission impact • Configured, deployed, and supported workstations, VoIP Phones, KVM Switches and Printers • Deployed and managed users, systems, configurations, and software loads through Active Directory and SCCM • Trained teammates on processes and procedures for life-cycle management of both classified and unclassified equipment. • Configured and deployed Windows images with the latest security patches and brought systems in line with DISA STIG requirements.
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Professional Credential Services, Inc.
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United States
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Education Management
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1 - 100 Employee
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IT Lead
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Jul 2013 - Jun 2014
• Managed migration to cloud based domain management without compromising security • Standardized policies and procedure for IT operations to enhance end user experience with management buy-in • Rolled out service desk operations to support end user needs while minimizing downtime due to incidents • Protected critical business information from loss through implementation of backups and disaster recovery planning • Tracked all IT assets to maintain accountability • Secured information systems and networks through the implementation of GPOs, Antiviruses, and Firewalls
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Target
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Mexico
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Guest Service Team Member
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Sep 2012 - Apr 2013
• Processed payments and returns while ensuring all policies were upheld • Fielded question from customers using information from the Inventory Control System • Mentored teammates on company policies and procedures to maximize efficiencies and customer satisfaction • Inspired teammates to customer service excellence in written and verbal communications • Facilitated customer service initiatives to drive innovation and improvement for the customer • Processed payments and returns while ensuring all policies were upheld • Fielded question from customers using information from the Inventory Control System • Mentored teammates on company policies and procedures to maximize efficiencies and customer satisfaction • Inspired teammates to customer service excellence in written and verbal communications • Facilitated customer service initiatives to drive innovation and improvement for the customer
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Education
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2010 - 2012
Athens State University
Bachelor of Science (BS), Management Information Systems, General -
Calhoun Community College
Associate of Science - AS, Business
Community
