Director of Growth, Go-To-Market

• May 2022 - Present

Support payer and provider accounts, taking responsibility for day-to-day ownership including relationships with customers and internal stakeholders. Cover the full customer lifecycle from contract signature to implementation to ongoing commercial success, including strategic planning, new opportunities, and upselling.

Associate Director - Account Lead

• Oct 2021 - May 2022

Solution Design Expert

• Apr 2019 - Oct 2021

Senior Solution Strategist, Strategic Business Unit

• Jul 2017 - Apr 2019

Developed solutions by identifying potential opportunities, conducted market research, generated solution requirements, pricing, and created integrated go-to-market strategies.• Crafted, communicated and justified solution roadmap across the corporate portfolio• Analyzed solution needs and define scope requirements to ensure it met market needs, including best practice workflows, scope of capabilities and visual design• Collaborated to set priorities for development efforts based on alignment with business goals, strategic direction, voice-of-the customer feedback, timelines and client commitments• Collaborated with marketing and other stakeholders to generate client-facing collateral to drive sales and increase brand equity• Demonstrated current and emerging solution features and functionally for internal and external stakeholders• Worked with IP and support to respond to client escalations, incidents and outages• Network and research to increase understanding and current competitive landscape, regulatory and accrediting guidelines, health care industry and market opportunity Show less

Solution Operations Manager, Strategic Business Unit

• Jan 2016 - Jul 2017

Engaged with clients who have various needs for solution/venue expertise after post-implementation. Provided a single contact for client satisfaction for the Rehabilitation solution, delivered updates and insight around future functionality, strengthened client relationships, acted as a liaison between Cerner Intellectual Property teams and client leadership, and helped manage referenceability centrally within the business unit.

Consultant, U.S. Consulting

• May 2013 - Dec 2015

Provided domain expertise, implementation methodology and workflow/solution design to clients and their clinical subject matter experts. Stayed current on solution venue, IP development and latest functionality of Cerner solutions, as well as industry regulatory standards to enable clients. Worked with Engagement and Project Management for project planning, scoping and timeline projection. •Designed, built and implemented successful Rehabilitation solutions: •Implemented a ‘big bang’ deployment strategy for 26 inpatient hospitals, 4 licensed rehabilitation facilities •Deployed ‘phased rollout’ strategy for prison facilities. •Supported 5+ implementation go-lives for clients – consulting included on-floor support, issue identification, troubleshooting, end-user training•Core member of solution strategy team, representing Rehab specialty, to fully build and implement a new Cerner Domain (standards, workflow, content) to span across several service lines. Was responsible for creating documentation, training and domain releases to clients and internal organizations. Show less

Health Research Intern

• May 2011 - Jul 2011

• Responsible for monthly newsletter advisories • Reviewed the medical accuracy of over 200 cited sources in educational materials • Developed strong data-acquisition and research skills while interpreting information and creating epidemiological reports • Responsible for monthly newsletter advisories • Reviewed the medical accuracy of over 200 cited sources in educational materials • Developed strong data-acquisition and research skills while interpreting information and creating epidemiological reports