Experience

London Borough of Sutton

• United Kingdom
• Government Administration
• 700 & Above Employee

• Business Support Team Leader

  • Jun 2017 - Present

• Business Support Officer

  • Jun 2014 - Jun 2017

  Having gained the experience of managing a team I am now using my skills to support one - ensuring smooth and most efficient service delivery to Sutton residents. The main focus of my job is to provide support to Planning Officers and Building Inspectors allowing them to deliver services of the highest standards,



CI Business Services Ltd

• Service Manager & Project Executive

  • Feb 2013 - Apr 2014

  As Service Manager of our Hygiene division I am responsible for overall service delivery of the department, ensuring highest levels of customer experience, maximising operational efficiencies and managing and developing service team to further increase achieved targets and KPIs.We have successfully expanded our geographical service area while ensuring maintaining consistent customer experience based on relationship building and individual approach.Deriving from my long term experience in CIBS I am also taking active part in planning and delivering business change – with projects such as introduction of company’s online store, implementation of stock control into SAP system, company split.

• Service Manager & Head of HR

  • Jan 2012 - Feb 2013

  With successfully functioning service delivery team I joined Management Team to be jointly responsible for ensuring the company vision and mission is being delivered.I took over the responsibility for the HR function in the business – managing HR team, ensuring staff is provided with support, overseeing talent management and employee engagement. This was an exciting experience which gave me yet another point of view within the company structure.At the same time I continued to manage the service team – assigning and monitoring workload, capacity planning, maintaining sufficient supplies levels, maintaining and developing logistics system, ensuring high levels of service delivery and meeting agreed KPIs

• Installations & Service Manager

  • Jul 2007 - Jan 2012

  Moving form Customer Service Team I became responsible for managing washroom servicing team – which with the growing servicing area and requirements included implementation of new routing software and required forward planning. I was also responsible for new accounts set up, organizing contract starts, equipment purchasing, liaising with customers, external suppliers and company sales representatives in order to ensure great customer experience from the very start.This experience taught me to find solutions fulfilling customers' needs that are also commercially viable for the business.

• Customer Service Advisor

  • Sep 2006 - Jul 2007

  My first position in Washroom division of CIBS. I was dealing with customer enquiries and complaints, resolving servicing and billing issues, invoicing, filing relevant paperwork. I was the first point of contact for both external and internal customers, being a link between customers and our front-line staff. It gave me this such important insight into customers' requirements and expectations.



Apros

• Warsaw Area, Poland

• Administration Assistant

  • Feb 2004 - Jun 2006

  Providing admin support to a small team of business consultants including filing, maintaining records, preparing documents for tax purposes Providing admin support to a small team of business consultants including filing, maintaining records, preparing documents for tax purposes



Simplygames.com

• London, United Kingdom

• Customer Service Advisor

  • Nov 2002 - Sep 2003

  Dealing with any customer queries, processing orders, preparing special offers, updating information on the company website Dealing with any customer queries, processing orders, preparing special offers, updating information on the company website