Consulting Manager

• Jan 2023 - Present

Senior Recruitment Consultant

• Jul 2021 - Dec 2022

Managing Consultant

• Sep 2019 - Jul 2021

• A 360° role, involved in Team Management, Account Management, Business Development partnering with Project Teams for business opportunities, to Technology recruitment • Experience in technology sourcing across various verticals (Infrastructure, Software Development, Mobile Development, Cyber & Information Security, DevOps, Call-Centre, PMO IT & Transformation), Banking, Financial Institution and Government sector • Assist in securing pre and post bid tenders for outsourcing from short to long-term enterprise IT projects • Forecasting of cost, qualifying, cost tracking and staffing report generation • Ensure seamless connectivity between clients and our available pool of talents • Manage a team of consultants in daily operations, KPI and Sales Pipeline activities • Support and engage in agile and innovative ways of working to drive creative solutions to our business’s challenges • Drive adoption of enablers and new tools

Information Technology Consultant

• Jul 2019 - Aug 2019

• A 360° role, involved in Technical Recruitment, Client Engagement, Account Management, new business development managing both contract and permanent staffing • Managing clients for the recruitment process, and pre-screening of candidates • Work closely with a Team to ensure deliverables are met • A 360° role, involved in Technical Recruitment, Client Engagement, Account Management, new business development managing both contract and permanent staffing • Managing clients for the recruitment process, and pre-screening of candidates • Work closely with a Team to ensure deliverables are met

IT Manager

• Jan 2019 - May 2019

• Provide support across IT Towers by ensuring they are optimally staffed through diligent planning • Maximize utilization by connecting our staff to the right networks or career experiences, increasing cross-team resource sharing, and minimizing the need for contractors • To drive efficiency via resource leveling through redeployment of existing External Contract staff • Review of Term Contract Management or Agency Vendor Management contract • Overseeing IT Admin team, as well as point of contact for potential escalations to the team who manages procurement handling, fixed asset management, staff on-boarding and off-boarding • Review IT Admin and RMO processes to leverage on existing practice and optimize through automation working towards building a feasible framework

Global Resources Manager

• Aug 2015 - Dec 2018

• Work with Portfolio Service Delivery Team and Competency Resource Manager on capacity planning and optimizing resource utilization supporting Singtel, NCS and Gov projects • Timely process project staffing requests by tracking resource supply and demand over the planning horizon, prioritize requests, resolve assignment conflicts, address changing staffing needs (resource allocation, de-allocation, and recruitment processes) • Provide workload balancing, prioritization, resource rescheduling and integration of resources into multiple projects to maintain optimal utilization of resources and increase business associate’s productivity • Ensure that resource allocation, availability and forecast overviews are accurate and up-to-date and completed in a timely fashion • Generates monthly headcount report to Resource Council on monthly headcount forecast of all billable resource requirements based on client pipeline • Responsible for ensuring Resource Policies are implemented correctly across designated portfolios • Review and manage MSA to ensure quote and policies supplied by agency is aligned with the agreement

Vendor Manager

• Apr 2014 - Feb 2015

• Oversee escalations, mitigating workaround working closely with internal and external Business Stakeholders and IT/Services counterpart• Focal contact point to internal and external user cross-region for financial claims and partner compensation platforms• Provide user guide, drive system stability with IT cross-functions consistently to achieve operation efficiency and improve user experience• Drives high team performance within the given SLA and KPI

Enterprise Account Manager

• Oct 2009 - Mar 2014

• To upsell and cross-sell technology solution to SMB, Commercial 1 & 2, and Global accounts involving in cloud computing and virtualization environment • Manage opportunities and leads generation in Salesforce.com • Populate weekly forecasts reports, drove end-to-end Bid pricing requests, ensuring pricing consistency throughout all stages of the sales cycle• Technology covered were HP Industry Standard Servers (ISS), Storage Division (HPSD), Networking (HPN), and Technology Services (TS)

Microsoft ANZ Support Enablement Agent

• Feb 2007 - Aug 2009

An IT help desk role that supports both end-user and MSDN customers. Daily involvement includes attending to Microsoft Professional calls, which mainly deals with break-fix in server environments and developer system tools issues within an organization.The goal of my role is to quickly analyse and identify the main problem and to provide customers with the best support solutions with minimal troubleshooting. An IT help desk role that supports both end-user and MSDN customers. Daily involvement includes attending to Microsoft Professional calls, which mainly deals with break-fix in server environments and developer system tools issues within an organization.The goal of my role is to quickly analyse and identify the main problem and to provide customers with the best support solutions with minimal troubleshooting.

Computer System Analyst

• Feb 2006 - Jan 2007

While in CSC, I had the opportunity to work in 2 different teams. When I started I was placed under an EMEA group handling the GIS-Capricorn project and later was then moved to Maybank IT helpdesk which was an outsourced division by Maybank. The goal of my role is to provide internal IT support by quickly analysing and identifying the main problem before providing a solution. While in CSC, I had the opportunity to work in 2 different teams. When I started I was placed under an EMEA group handling the GIS-Capricorn project and later was then moved to Maybank IT helpdesk which was an outsourced division by Maybank. The goal of my role is to provide internal IT support by quickly analysing and identifying the main problem before providing a solution.