Experience

Grecos Holiday

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Head Representative

  • Apr 2015 - Present

  * Tourism destination management in Cyclades -Greece ( Santorini, Paros, Ios, Mykonos) * Training travel representatives to work with Grecos clients, * Recruiting tour guides and representatives * solve problems, collaborate with hotel staff, local agents and guides * Organisation of travel representative’s work, creating a work * schedule and managing day‑to‑day operations * Cooperation with the local agents in organising city tours, * Managing the work of team * Employees appraisal process * Accounting of costs and sales, managing destination budget * Presentation and preparing offers and sales for the clients * Taking care of the highest quality of customer service Show less



Feel The Flow

• Guide

  • Jan 2015 - Present

  - Delivering exceptional standards of customer service - Responsible for organization and planning of touristic attractions - Active guiding - Solving any arising issues between customers and hotel management - Delivering exceptional standards of customer service - Responsible for organization and planning of touristic attractions - Active guiding - Solving any arising issues between customers and hotel management



Travel Service / SmartWings / Hermes Airlines

• Flight Attendant

  • Apr 2014 - Oct 2014

  - Responsible for the safety and comfort of passengers - Responsible for maintaining contacts with clients - Worked as part of a team - Responsible for acquiring all the necessary materials - Creating reports - Performed a variety of duties - Taking care of VIP customers - Dealing with difficult passengers & situations politely but firmly. - Promoting the sale of duty-free products - Responsible for the safety and comfort of passengers - Responsible for maintaining contacts with clients - Worked as part of a team - Responsible for acquiring all the necessary materials - Creating reports - Performed a variety of duties - Taking care of VIP customers - Dealing with difficult passengers & situations politely but firmly. - Promoting the sale of duty-free products

• Tour Leader/Representative

  • May 2013 - Oct 2013

  - Delivering exceptional standards of customer service - Responsible for organization and planning of touristic attractions - Active guiding - Solving any arising issues between customers and hotel management - Holding meetings with customers on daily basis - Ensuring unforgettable holiday experience - Delivering reports - Delivering exceptional standards of customer service - Responsible for organization and planning of touristic attractions - Active guiding - Solving any arising issues between customers and hotel management - Holding meetings with customers on daily basis - Ensuring unforgettable holiday experience - Delivering reports



Enter Air Sp. z o.o.

• Poland
• Airlines and Aviation
• 200 - 300 Employee

• Senior Flight Attendant

  • Apr 2011 - May 2013

  - Responsible for the safety and comfort of passengers - Responsible for maintaining contacts with clients - Worked as part of a team - Responsible for acquiring all the necessary materials - Creating reports - Performed a variety of duties - Taking care of VIP customers - Dealing with difficult passengers & situations politely but firmly. - Promoting the sale of duty-free products - Responsible for the safety and comfort of passengers - Responsible for maintaining contacts with clients - Worked as part of a team - Responsible for acquiring all the necessary materials - Creating reports - Performed a variety of duties - Taking care of VIP customers - Dealing with difficult passengers & situations politely but firmly. - Promoting the sale of duty-free products



Poznań Airport Services

• Ground Handling

  • Apr 2010 - Apr 2011

  - Providing excellent customer service - Check- in services - Responsible for lost and found property office - Flight information - Co-ordination of a team - Responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services - Taking care of VIP customers - Providing excellent customer service - Check- in services - Responsible for lost and found property office - Flight information - Co-ordination of a team - Responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services - Taking care of VIP customers



Hotel

• Hospitality
• 1 - 100 Employee

• Receptionist

  • May 2008 - Oct 2008

  - Dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail - Administration of all reservations, cancellations and no-shows, in line with company policy - Keeping up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities - Fulfilling all reasonable requests from guests to ensure their comfort, satisfaction and safety - Dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail - Administration of all reservations, cancellations and no-shows, in line with company policy - Keeping up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities - Fulfilling all reasonable requests from guests to ensure their comfort, satisfaction and safety