Experience

Woodgate and Clark Limited

• United Kingdom
• Insurance
• 100 - 200 Employee

• PA (HR & Operations Administrator)

  • Oct 2016 - Present

  • Personal Assistant to Operations/HR Manager. • Providing general assistance to the business and management as required. • Involved in HR processes, including recruitment, interviewing and onboarding/inducting new employees & Systems Training •Investigating and resolving IT issues • Set up and monitoring of online Compliance and Health & Safety Training. • Cover for monitoring and supervision of secretarial/FNOL team to ensure quality standards. • Personal Assistant to Operations/HR Manager. • Providing general assistance to the business and management as required. • Involved in HR processes, including recruitment, interviewing and onboarding/inducting new employees & Systems Training •Investigating and resolving IT issues • Set up and monitoring of online Compliance and Health & Safety Training. • Cover for monitoring and supervision of secretarial/FNOL team to ensure quality standards.



Quadra Claims Services Ltd

• United Kingdom
• Insurance
• 1 - 100 Employee

• Service & Quality Supervisor

  • Oct 2016 - Dec 2017

  • Monitoring and supervision of secretarial team to ensure quality standards. . Performance Management • Checking exception reports and updating systems. • Ensuring SLAs are met on first contact, visits and reporting. • Managing resource. • Providing general assistance to management as required. • Monitoring and supervision of secretarial team to ensure quality standards. . Performance Management • Checking exception reports and updating systems. • Ensuring SLAs are met on first contact, visits and reporting. • Managing resource. • Providing general assistance to management as required.



AMS

• United Kingdom
• Human Resources Services
• 700 & Above Employee

• Senior Recruitment Co-Ordinator (Verifier/Compliance)

  • Feb 2016 - Oct 2016

  • Formed part of the Bracknell team at Alexander Mann Solutions, a talent acquisition and management expert company, partnering with more than 100 organisations, operating in 30 languages, and in over 80 countries. • Covering the North West - arranging and meeting RBS contractors at various locations/ hotels/offices in Manchester, Leeds and Liverpool (also providing holiday cover nationally) • certification of ID documents and ensuring compliance Show less



Crawford & Company

• United States
• Insurance
• 700 & Above Employee

• Team Manager & National Typing Database Co-ordinator

  • Apr 1991 - Oct 2015

  Responsible for a Team of 15 typists across the UK, office and home based, ensuring system data quality and the production of high quality documents in conjunction with UK standards. In addition, Team Manager for Admin Support responsible for payments to suppliers/Insureds and chasing supplier debt • Team Performance Management and Development • Ensure High Quality Client/Customer Service & SLA compliance • Effective communication with team, other areas of business and Senior Management • MI/stats production and analysis to manage resource, set targets and identify areas of development • Commitment to promote and drive the Company’s strategic plan, Vision and Mission across teams Contributed to/involved in:- • MI Data Quality Projects • Piloting Projects • System, Process & Analysis Projects • Webex Training • Health & Safety Risk Assessments • Recruitment • System Training Show less