Marketing Specialist

• Jun 2023 - Present

-Creating and implementing a marketing strategy for a SaaS product using the latest AI models, -Creating valuable content such as articles, infographics, and videos, -Managing advertising campaigns on various channels, -Monitoring and reporting the results of marketing activities, -Optimizing websites for SEO purposes, -Building the company's online image and brand, -Building and supporting a community of HR specialists. -Creating and implementing a marketing strategy for a SaaS product using the latest AI models, -Creating valuable content such as articles, infographics, and videos, -Managing advertising campaigns on various channels, -Monitoring and reporting the results of marketing activities, -Optimizing websites for SEO purposes, -Building the company's online image and brand, -Building and supporting a community of HR specialists.

Web Manager / Optimization Specialist

• May 2019 - Dec 2022

Manage the web footprint on dedicated European countries, being responsible for the discoverability of relevant ibm.com pages in internal search as well as external search. • Maintain local web architecture: deploy new pages & updates, plan and implement clean-up & redirects • Migrate the footprint to Adobe - authoring pages • Ensure compliance with Web presence guidelines and being responsible for the integrity of local footprint, on the assigned markets • Maintain accurate tagging and tracking hygiene of the pages for the assigned markets • Teams with web producers to ensure quality of local linkage, contact module, live chat functionalities • Localize pages and deploy local content • SEO for the Polish market - strategy, implementation, testing, optimization. • Internal search and navigation. • Collaborate with extended digital team to optimize content and navigation for maximum visibility and ranking in all search engines. • Accountable for organic visits and ensuring specific audiences reach pages relevant to them • Web experience analysis of local competitors HIGHLIGHTS: Served in a pilot project for defining the process for feedback keywords implementation on the WTO's side, Worked on the Public Cloud Stretched Project focused on improving organic results of the Public Cloud related pages, Chosen as one of top talents in 2022 in the Marketing Department. Show less

Digital Experience and Communications Specialist, Partner Education Coordinator

• Nov 2017 - Apr 2019

Ensure the Partner Portal is visited by the partners in the country/cluster you manage through: • Monitoring and ensuring that all areas of Partner Portal have sufficient content for each of our targeted partner category • Monitoring and ensuring that the content published within Partner Portal is categorized correctly and relevant for each section • Delivering trainings on the structure and content of the Partner Portal to the partners Ensure the newsletters are delivered to the intended audience in an efficient and timely manner: • Correctly managing the complete electronic distribution e-mail process for your respective country(s) • Creating/Managing the communication calendar to ensure the right mix and frequency of communications to partners • Performing quality checks of all submitted content to ensure content relevance and language accuracy • Coordinating webinars for EMEA region Show less

English Teacher

• Oct 2016 - Jul 2017

Dispatch Coordinator

• Sep 2014 - Oct 2016

• Organizes field intervention activities with customer, Oracle or partner engineer. • Communicates with logistics to ensure that the arrival of parts and engineer to site meets customer expectations and contractual obligations. Arranges and coordinates shipments and transport. • Identifies if a part is in stock to replace a faulty part identified by an engineer Technical Support Center (TSC) or Field. Dispatcher uses logistics tool Soleil or web-tools pertaining to the dispatch of third party products, to identify stock location and organize delivery of replacement part to customer site from Oracle service centre warehouse. • Monitors queue of Service Request tasks to ensure all open tasks are being managed in a contractual timely manner and acts as an escalation point for out-of-line tasks, resolving discrepancies related to escalation activities from missing parts, late parts arrival, dead on arrival (DOA's) and customer dissatisfiers. • Responsible for monitoring and minimizing costs in delivery of spare parts. Reports findings to Field and Partner management. • Is responsible for initiating invoices for partner management activities in in-direct countries. Notifies partner manager of reoccurring customer/partner discrepancies. • Engages in Field Change Order (FCO) process for delivery of FCO parts to customers. As well as parts activity management, Dispatcher may drive FCO Service Request tasks when appropriate. • Responsible to collect, maintain and notify Entrance Permit related to on-site visit (when required) according to customer’s requirements and procedures and local law. • Organizes onsite visits for hardware issues related to Micros products. • Prepares quotes based on costs of hardware and engineer's support. Show less

SAP HR Support Analyst

• Oct 2013 - Sep 2014

Customer Service Associate at Accenture in Bucharest with 5 weeks training in Turin (in SAP HR support). -SAP support for Human Resources of one of the leading automobile manufacturers; -Customer requests/problem identification and resolution according to defined procedures; -Documents verifications and customer information in data capture tool; -Tickets management assigned in expected SLA;  Receiving and logging all e-mail/web/phone calls and ensurement of proper documentation. Customer Service Associate at Accenture in Bucharest with 5 weeks training in Turin (in SAP HR support). -SAP support for Human Resources of one of the leading automobile manufacturers; -Customer requests/problem identification and resolution according to defined procedures; -Documents verifications and customer information in data capture tool; -Tickets management assigned in expected SLA;  Receiving and logging all e-mail/web/phone calls and ensurement of proper documentation.

Intern

• Nov 2010 - Mar 2011

Internship for the social networking website - twojpolityk.pl (DDS Poland in Sopot) Duties: - Related to marketing (creating mailing campaigns, telemarketing, social media campaigns, market research); - Databases creation and maintenance Internship for the social networking website - twojpolityk.pl (DDS Poland in Sopot) Duties: - Related to marketing (creating mailing campaigns, telemarketing, social media campaigns, market research); - Databases creation and maintenance