Experience

Prince's Trust International

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Director of Delivery and Impact

  • Aug 2021 - Present

• Senior Head of Programmes, Prince's Trust International

  • Oct 2018 - Aug 2021

  Prince’s Trust International (PTI) is a charity with a focus on helping disadvantaged young people outside of the UK. It was formally launched at Commonwealth Heads of Government Meeting in Malta in November 2015 by HRH The Prince of Wales who is the President of Prince’s Trust International. This start-up charity within The Prince’s Trust Group has already delivered projects in countries as far afield as Malta, Jordan, Canada, Australia, Pakistan, New Zealand, India and Barbados. It is committed to helping unemployed young people around the globe into education, training and work.



Capital Enterprise

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• NED

  • Dec 2017 - Dec 2019



The Prince's Trust

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Head of Enterprise & Employment South of England

  • Jul 2016 - Oct 2018

  Lead the delivery of the regional strategy, targets and budgets to support the delivery of the Trust's overall plan for Enterprise & Employment Programmes. Identify and develop key external partnerships to inform, deliver and support the Trust's work. Responsibilities include:- Delivery of programmes in accordance with the KPI's and targets agreed in the annual budget and to the standards set out in the Programme Toolkits.- Develop a delivery strategy for the programmes in the region, in line with The Prince's Trust's national strategy. Keep up to date with best practice from The Trust across the UK and developments within the Enterprise &a Employment sector in relation to potential opportunities to enhance and develop the programmes.- Oversee issuing of grants and loans to young people and deliver the annual budget and manage the financial performance within the agreed budget and in accordance with the standards set out by the finance department.-Develop and oversee the management of relationships with key stakeholder organisations and volunteers for self employment in the region.-Support public and private sector fundraiser with the preparation of bids for the Enterprise and Employment programmes in the region, ensuring they are aware of programme needs.- Supervise the delivery of external local and national funding contracts, ensuring all requirements are complied with and that income opportunities are maximised.- Manage the Enterprise & Employment programme budgets in the South Region and an expenditure authorisation limit on payments and contracts.- The leadership, recruitment, development, retention and appraisal of staff in accordance with the standards set out in the Human Resources policies and procedures.

• Head of Programme Support, South of England

  • Oct 2014 - Aug 2016

  Lead the programme Support team to deliver the Trust's strategic goals in the South of England Region, repsonsibilities include:- Management of the Programme Support Team, ensuring effective allocation of staff in the region & providing leadership, development, retention and appraisal of staff- Develop the annual Programme Support budget and manage financial performance of the agreed budget and in accordance with the standards set out by the finance department.- Manage the quality and environmental audits on behalf of the region, in particular ensuring all relevant documentation is up to date. Co-ordinate and develop action plans to address issues identified.- Oversee excellent administrative support to the regional delivery teams as required, including , but not exclusively, raising requests for Awards, Business Grants and loans, processing Credit Check reports, organising the logistics for Panels, organising the logistics and bookings of young people onto Information Days and Taster Days, organising the logisics for Delivery Partner meetings, chasing paperwork for Delivery Partners.- Oversee the provision of vehicle management support and the maintenance of an inventory of non-activity based equipment in Prince's Trust Centres- Develop & maintain local community partnership and growing integration into local communities



Working Links

• United Kingdom
• Professional Training and Coaching
• 300 - 400 Employee

• Performance Manager- Justice Services

  • Feb 2013 - Oct 2014

  Lead the delivery of our Justice contracts at a local level, ensuring Custody & Resettlement teams offer support to our customers in line with our customer service standards and performance targets to reduce reoffending. PRINCIPAL ACCOUNTABILITIES • Lead, motivate, develop and performance manage 21 outreach based Custody and Resettlement team members to continuously improve and increase their capability and deliver against their targets. • Ensure customer service standards are understood and observed by all Case Managers so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment and reduces re-offending. • Undertake regular caseload reviews with Case Managers, prioritising those who are underperforming so that all Case Managers have the capability to deliver according to our customer service standards. • Manage day to day contact with key stakeholders including 7 Prison Establishments within London at a local level, maintaining a positive working relationship to ensure sufficient customer flows to deliver according to service level agreements. • Manage the office to ensure appropriate physical and human resources exist to ensure performance is delivered to quality, compliance and contractual requirements. • Ensure Case Managers maintain paperwork and customer records to ensure the customer journey is documented in accordance with our quality standards. • Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so all teams operate in a way that protects customers and colleagues at all times

• Partnership & Provision Co-ordinator Manager

  • Jul 2012 - Jan 2013

  •Lead the delivery through partners in the London region delivery offices to ensure a high and improving provision of services and a tangible return on expenditure•Managed effective partnerships with subcontractors for London region offices, ensuring our partnering processes/procedures are in place and reviewed regularly to satisfy contractual obligations, quality requirements, financial controls and customer delivery standards.•Managed Partner & Service Provider budgets for the London justice contract so all contracts are delivered to financial, service and qualitative standards and timescales.•Leveraged the buying power of the organisation to reduce costs and get increased value for money from the individual subcontractors to enable a better financial return on expenditure•Prevented contractual or relationship conflicts with Service Providers from arising through effective and open communication•Observed and adhered to our customer service standards so that all customers were provided with the same high standard of service that maximised their chances of securing sustainable outcomes•Maintained paperwork and customer records to ensure the customer journey was documented in accordance with our quality standards•Ensured compliance with the company policies (including Health & Safety, Safeguarding and Data Security) so all teams operated in a way.

• Case Manager

  • May 2011 - Jul 2012

  •Managed a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness•Addressed customer’s personal constraints to employment, providing challenge, advice and guidance where appropriate to develop customer’s capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment•Identified, structure and recommend vacancy and training solutions, working in close consultation with Employer Solution Team Consultants and Tutors, to meet the specific needs of customers and employers- Provided advice, guidance and support for customers during their initial weeks of employment, supporting their transition from welfare to employment to maximise the potential for customers to sustain employment in the long term•Developed relationships and networks with key stakeholders including employers, jobcentre teams and provisions and funding providers to ensure smooth operation of all processes

• Lead Consultant

  • Apr 2009 - May 2011