Experience

Leanpath

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jul 2023 - Present



Education Modified

• Education Management
• 1 - 100 Employee

• Customer Success Manager

  • May 2022 - Jul 2023

  Analyze customer data and provide proactive consulting to clients to drive product adoption and engagement. Collaborate with the product team to convey customer feedback and ensure product updates meet evolving customer needs. Develop and manage customer success plans to ensure a strong return on investment and product adoption. Work alongside sales team to identify opportunities to grow revenue and use client data to strategize how current client use cases can drive future sales. Show less



Guild

• United States
• Education
• 700 & Above Employee

• Onboarding Operations Specialist

  • Apr 2021 - May 2022

  Surface trends using Looker to identify gaps in how we are serving customers. Craft solutions that focus on providing a top tier onboarding experience for our customers as well as meet the KPI’s of a scaling start up. Consistently reach and exceed team compliance and metric goals and receive top marks in customer facing interactions. Initiate and lead team retros to identify strengths and weaknesses of the workflow of specialists and share post retro summaries with management. Lead a working group to improve the accuracy of our team performance metrics dashboard. Collaborate with data scientists to make appropriate changes to dashboard and lead the team wide implementation presentation of the new dashboard. Show less



Linfield University

• United States
• Higher Education
• 500 - 600 Employee

• Assistant Director of Admission for Nursing

  • Sep 2020 - Apr 2021

  Increased application rates for pre-licensure and post-licensure nursing programs. Assisted students from point of inquiry to enrollment into nursing coursework. Initiated a working group with the college registrar, deans, and faculty to overhaul the schools transfer policy based on enrollment data and market research to allow for greater accessibility to Linfield’s nursing program. Partnered with top administrators at local hospitals to create career and tuition remission pathways for their employees. Show less



Clackamas Community College

• United States
• Higher Education
• 400 - 500 Employee

• Academic and Career Coach

  • Mar 2019 - Sep 2020

  Served the Office of Educational Partnerships as the interim Academic and Career Coach supporting high school students taking college and career technical classes. Informed and advised current and potential students, parents, high school counselors, external organizations, and businesses regarding academic programs, career options, registration process, and transfer procedures. Served the Office of Educational Partnerships as the interim Academic and Career Coach supporting high school students taking college and career technical classes. Informed and advised current and potential students, parents, high school counselors, external organizations, and businesses regarding academic programs, career options, registration process, and transfer procedures.



University of Portland

• United States
• Higher Education
• 700 & Above Employee

• Assistant Hall Director

  • Jul 2018 - Jun 2020

  Oversaw occupancy management and community building in a 225 student residential hall. Assessed risk in student crisis with care and compassion, evaluating their physical and emotional safety. Organized, planned, and implemented educational and social events yielding attendance rates of 100-200 people. Hired, trained, and supervised 6 paraprofessional staff members, 6 student ambassadors and 4 resident assistants. Oversaw occupancy management and community building in a 225 student residential hall. Assessed risk in student crisis with care and compassion, evaluating their physical and emotional safety. Organized, planned, and implemented educational and social events yielding attendance rates of 100-200 people. Hired, trained, and supervised 6 paraprofessional staff members, 6 student ambassadors and 4 resident assistants.



Rancho Buena Vista High School

• Vista Unified School District

• Special Education Assistant IV SH/PH

  • Sep 2017 - Jun 2018

  Managed student behavior in classes of 30 or more students and guided severely physically, emotionally, and multi-handicapped students towards more acceptable social and classroom behaviors. Served on-call as a 1:1 student aide in special education and general education classrooms. Worked with students, parents, and teachers to ensure IEP and 504 plans were upheld in the classroom. Managed student behavior in classes of 30 or more students and guided severely physically, emotionally, and multi-handicapped students towards more acceptable social and classroom behaviors. Served on-call as a 1:1 student aide in special education and general education classrooms. Worked with students, parents, and teachers to ensure IEP and 504 plans were upheld in the classroom.