Joanna Miklusiak

Receptionist at Polish Club Ltd
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Location
Rockdale, New South Wales, Australia, AU

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Experience

    • Entertainment Providers
    • 1 - 100 Employee
    • Receptionist
      • Aug 2023 - Present
    • Australia
    • Travel Arrangements
    • 1 - 100 Employee
    • Head Waitress
      • May 2021 - Present

      Render expert services as a Head Waitress; oversee the performance of waiters, assuring smooth operations and exceptional customer service. Prepare setups for subsequent cruises and perform pack-down tasks for seamless operations and transitions for optimal guest satisfaction. Deliver food orders to tables, confirming prompt and accurate service for a smooth dining experience. ● Delivered exceptional service to guests, creating a positive experience that exceeded expectations. ● Liaised and functioned closely with team members to guarantee the provision of quality services. ● Took appropriate initiatives to determine and resolve customer issues efficiently and promptly. Show less

    • Australia
    • Movies, Videos, and Sound
    • Assistant of Art Teacher
      • May 2021 - Jul 2023

      Provide assistance to the art teacher in preparing lessons for kids while focusing on increasing interest and motivation. Nurture and empower children by fostering a conducive learning environment, offering guidance throughout their educational journey. Supervise, guide, and encourage children to improve knowledge, skills, and performance. ● Leveraged key skills and knowledge while producing materials and making artwork examples for classes. ● Organised and dismantled art equipment, ensuring swift setup and efficient packing for seamless art sessions. Show less

    • Australia
    • Education Management
    • 1 - 100 Employee
    • Client and Student Services Officer
      • Jan 2020 - Apr 2020

      Oversaw student progress and attendance as well as recorded documentation for each student while assuring accuracy and completeness. ● Cultivated and strengthened positive client relationships, yielding numerous client referrals. ● Offered exceptional customer service, resulting in high customer satisfaction and loyalty. Oversaw student progress and attendance as well as recorded documentation for each student while assuring accuracy and completeness. ● Cultivated and strengthened positive client relationships, yielding numerous client referrals. ● Offered exceptional customer service, resulting in high customer satisfaction and loyalty.

    • United States
    • Law Enforcement
    • Librarian
      • Sep 2017 - Oct 2019

      Engaged with customers, readers, and tourists while delivering information to meet their needs. Planned, initiated, and facilitated art workshops for both children and adults. Completed all assigned tasks efficiently, including managing library collections, helping readers to use information sources, and keeping library documentation. ● Implemented strategies to promote reading, including organising captivating competitions, facilitating meetings, launching open-air campaigns, and orchestrating activities that invigorated the local community. ● Pioneered an innovative programme of engaging activities specifically designed for pre-schoolers. ● Developed and delivered highly interactive classes for national competitions targeting both children and adults, resulting in exceptional recognition for the Library. ● Took a proactive role in arranging outdoor events to actively promote and advertise the library. Achievements: ->Introduction of an original program of activities for preschoolers ->Preparing and conducting classes for national competitions for children and adults, for which the Library received awards and was presented in a popular trade magazine Show less

    • Graphic Designer and Office Assistant
      • Mar 2017 - May 2017

      Provided active functional support to all office staff, including Graphic Designers to confirm seamless work. Carried out detailed analysis to identify vital information to empower customers. ● Implemented new systems for timely processing applications and built an effective communication network between departments, resulting in increased productivity and efficiency. ● Curated and refined company website content for optimal presentation. Provided active functional support to all office staff, including Graphic Designers to confirm seamless work. Carried out detailed analysis to identify vital information to empower customers. ● Implemented new systems for timely processing applications and built an effective communication network between departments, resulting in increased productivity and efficiency. ● Curated and refined company website content for optimal presentation.

Education

  • Sydney Art School
    Diploma, Visual Arts
    2020 - 2020
  • University of Silesia in Katowice
    Master's degree, Communication and Media Studies
    2014 - 2016
  • Uniwersytet Opolski
    Bachelor's degree, Cultural Studies/Critical Theory and Analysis
    2011 - 2014

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