Joanna Marie Molo
Customer Service and Admin Support at Coco Republic- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Metro Manila, PH
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Experience
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Coco Republic
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Australia
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Retail
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200 - 300 Employee
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Customer Service and Admin Support
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May 2022 - Present
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TDCX
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Singapore
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Chat and Email Support Representative
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Mar 2020 - Jan 2022
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Stefanini Group
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Brazil
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IT Services and IT Consulting
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700 & Above Employee
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Information Technology Service Desk
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May 2019 - Dec 2019
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Customer Service Representative
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May 2019 - Nov 2019
Provides quotes to customers looking to transport their vehicles within Australia.Makes bookings and manages tracking for vehicles being transported.
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Complaints Receptionist
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2015 - 2019
Provide in the moment assistance to customers with existing complaints if the Case Manager is unavailable.Try to offer resolution to complaints before forwarding to a Case Manager. Organize call backs from Case Managers for customers following up on the status of their complaints.Provide a report for daily and weekly calls received.
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Case Manager
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Feb 2014 - 2015
Resolve customer complaints.
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Customer Service Representative
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Jun 2013 - Feb 2014
Answers to customer's enquiries.Offer promotions and services to customers.
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Education
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2008 - 2011
ABE International Business College
Bachelor of Science - BS, Hotel, Motel, and Restaurant Management
Community
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