Joanna Mallory

Senior Human Resources Specialist at Community Care of North Carolina
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Contact Information
us****@****om
(386) 825-5501
Location
Raleigh, North Carolina, United States, US

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Experience

    • United States
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Senior Human Resources Specialist
      • Feb 2022 - Present

    • Human Resources Supervisor
      • Feb 2021 - Apr 2022

      Human Resources -Timesheet AdministratorHuman Resources -Senior HR Coordinator (Promoted)Human Resources Supervisor (Promoted)Oversee daily HR Coordinator operations. Liaison between staffing agencies and CCTC Leadership regarding staffing requests. Partner with Regional and Clinical Supervisors to plan, analyze, and develop staffing needs. Update and maintain the HRIS and HR Master Sheets. Process HR status change requests for transfer, change in job title, change in FTE, etc. Lead biweekly staffing meetings with CCTC Leadership. Process and fulfill staffing requests submitted via ServiceNow by the Local Health Department and/or Regional Supervisor. Arrange training sessions and first day instructions for all new hires/rehires. Maintain HR policy and procedure records via DocuSign. Quickly respond to urgent staffing demands driven by increasing Covid-19 cases reported in the state of North Carolina. Driving force behind the official launch of CCTC’s clinical staffing efforts in April of 2021; since the launch I’ve streamlined the clinical hiring process with practices that are still effective today. Successfully hired more than 1,205 support staff including, Case Investigators, Contact Tracers and Clinical Vaccinators across the state of North Carolina since July of 2021 in response to latest surge in cases produced by the Delta Variant. Fully dedicated to the fight against Covid-19. Show less

    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • Payroll and Benefits Coordinator
      • 2017 - 2019

      Payroll Administrator Payroll & Benefits Administrator (Promoted) Worked independently on preparing bi-weekly payroll journal entries to the HRIS for ABCD which had a gross annual payroll of $3,700,000. Liaison between members and insurance carriers. Process all benefit changes including new hire enrollments, life events, terminations and COBRA enrollments. Protect privacy and confidentiality of information pertaining employees and agency records. Preview and analyze general ledger transactions. Account management responsibilities including billing reconciliation. Manage payroll portion of the general ledger with final approval of the HR Director. Independently managed annual benefits open enrollment. Primary point person to address employee inquiries regarding pay and employee leave requests. Payroll reporting. Perform other related duties or ad hoc projects within the scope of responsibilities. Consultant to Regional Supervisors regarding proper labor law practices. Show less

    • Sr. HR Coordinator
      • 2015 - 2019

      Human Resources Coordinator Senior Human Resources Coordinator (Promoted) Managed a full spectrum of HR operations, systems and programs. Worked with clients and program managers to create HR policies and procedures. Recruit employees. Create group benefits databases. Develop orientation, training and incentive programs, each one specific to program needs. Manage leave of absence administration and personnel records. Administer benefit enrollment programs. Handle senior level HR issues. Played a key role in ensuring the success of each program across the agency. Structured and implemented programs and policies in the areas of training, benefits packages, incentives and new employee orientation. Personally driven to assist with the development of proper hiring and training techniques which were cited by the agency as a driving force behind the agency’s employee retention rate improving. Assisted with the development of the employee handbook covering issues disciplinary procedures, codes of conduct, FMLA policy and benefits information. Revised job descriptions across all levels. Shadowed and interviewed employees to construct and accurate picture of duties and skills required for each position. Conducted onboarding and offboarding interviews. Show less

    • Government Administration
    • 700 & Above Employee
    • Human Resource Specialist
      • 2012 - 2013

      Human Resources Specialist Deployed to Hurricane Irene and Tropical Storm Lee as a local hire. Point of contact for local hires as well as deployed federal reservists. Initiated onboarding and training process. Add postings to job boards. Allocate federal funding for deployment assistance programs. Issue daily HR staffing announcements. Prepare bi-weekly payroll journal entries to HRIS. Track and record employee PTO. Maintain data in payroll system necessary to facilitate ACA reporting. Process employee leave requests. Ensure termination from benefits occurs in a timely manner and appropriate COBRA paperwork is issued. Process and follow up on disability claims. Review benefits invoices to ensure accuracy prior to releasing for payment, report and administer workers’ compensation claims. Process Notification of Personnel Action forms known as Standard Form-50. Show less

Education

  • SUNY Empire State College
    Bachelor of Science - BS, Human Development and Family Studies, General
    2009 - 2012

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