Joanna Jones
Business Unit Managing Director at Argos Multilingual- Claim this Profile
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Welsh Professional working proficiency
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German Professional working proficiency
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French Limited working proficiency
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English Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Loreto Sanz Fueyo
I worked with Joanna during our time at Jonckers and she always showed a commitment to customer delivery. She knows localisation but not just that, she cares about it. Customers should feel they are in a safe pair of hands when working with her.
Britta Wegner
Joanna was my line manager during her time at Jonckers and working with her was a real pleasure. Thanks to her many years of industry knowledge and professional experience, Joanna helped me to enhance my professional skill set and to grow in my role as Program Manager. As a line manager, Joanna always had an open ear, proactively offered guidance and support and never failed to deliver on her promises, and that always with a smile on her face. I hope I will have the opportunity to work with Joanna again in the future and her new team has certainly gained an amazing manager.
Loreto Sanz Fueyo
I worked with Joanna during our time at Jonckers and she always showed a commitment to customer delivery. She knows localisation but not just that, she cares about it. Customers should feel they are in a safe pair of hands when working with her.
Britta Wegner
Joanna was my line manager during her time at Jonckers and working with her was a real pleasure. Thanks to her many years of industry knowledge and professional experience, Joanna helped me to enhance my professional skill set and to grow in my role as Program Manager. As a line manager, Joanna always had an open ear, proactively offered guidance and support and never failed to deliver on her promises, and that always with a smile on her face. I hope I will have the opportunity to work with Joanna again in the future and her new team has certainly gained an amazing manager.
Loreto Sanz Fueyo
I worked with Joanna during our time at Jonckers and she always showed a commitment to customer delivery. She knows localisation but not just that, she cares about it. Customers should feel they are in a safe pair of hands when working with her.
Britta Wegner
Joanna was my line manager during her time at Jonckers and working with her was a real pleasure. Thanks to her many years of industry knowledge and professional experience, Joanna helped me to enhance my professional skill set and to grow in my role as Program Manager. As a line manager, Joanna always had an open ear, proactively offered guidance and support and never failed to deliver on her promises, and that always with a smile on her face. I hope I will have the opportunity to work with Joanna again in the future and her new team has certainly gained an amazing manager.
Loreto Sanz Fueyo
I worked with Joanna during our time at Jonckers and she always showed a commitment to customer delivery. She knows localisation but not just that, she cares about it. Customers should feel they are in a safe pair of hands when working with her.
Britta Wegner
Joanna was my line manager during her time at Jonckers and working with her was a real pleasure. Thanks to her many years of industry knowledge and professional experience, Joanna helped me to enhance my professional skill set and to grow in my role as Program Manager. As a line manager, Joanna always had an open ear, proactively offered guidance and support and never failed to deliver on her promises, and that always with a smile on her face. I hope I will have the opportunity to work with Joanna again in the future and her new team has certainly gained an amazing manager.
Experience
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Argos Multilingual
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United States
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Translation and Localization
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300 - 400 Employee
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Business Unit Managing Director
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Jul 2022 - Present
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Production Director
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Aug 2021 - Jul 2022
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Venga Global
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United States
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Translation and Localization
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1 - 100 Employee
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Program Director
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Nov 2018 - Aug 2021
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JONCKERS
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United Kingdom
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EU Business Unit Manager
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Dec 2017 - Nov 2018
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Welocalize
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United States
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Translation and Localization
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700 & Above Employee
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Senior Director Client Services
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Dec 2016 - Aug 2017
Led UK business unit with operational/production responsibility for all enterprise accounts managed from UK Business Unit. Site lead in Chester.• Created and lead service delivery teams in line with the company’s 4 pillar philosophy. • Led, managed, executed performance management, training and development plans. • Provided coaching and mentoring to team members • Customer success governance; ensured delivery teams were meeting or exceeding customer expectations• Led employee satisfaction workshops • Actively contributed in a peer group, supporting PMO initiatives and feeding into best practices• Developed processes and templates for successful account on boarding and handovers• Created templates in excel to streamline reporting for client business reviews• Set up successful internship program • Provided demos/training and on-boarding for client and employee users on system• Participated in new client pitches, played integral role in winning accounts• Conducted account audits, created and implemented action plans and led review meetings with clients • Implemented cadence of weekly meetings and reports to improve financials and employee awareness • Acted as a consultant for sales team in all operational matters Show less
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Enterprise Program Director
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Apr 2016 - Dec 2016
Led a team of Enterprise Program Managers to successfully deliver localization programs for key clients. Overall responsible for UK accounts. Supporting new business and participating in RFPs.
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Enterprise Program Manager
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Nov 2013 - Apr 2016
Led a team of enterprise project managers to successfully deliver localization programs for key clients. Interface between sales and operations, supporting new business. Niche for supporting new business and implementing programs for new clients. Troubleshooting, training and coaching.
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Project Management Team Lead
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Sep 2010 - Nov 2013
Led a team of project managers to successfully deliver Translation services for key clients.
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Lloyd International Translations
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Translation and Localization
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1 - 100 Employee
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Senior Project Manager
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Jan 2002 - Sep 2010
Managed key accounts, delivery of translation services. Responsible for customer satisfaction, maintaining quality levels. Niche areas - technology and troubleshooting. Set up and managed front-end instance of World Server for internal deployment. Managed key accounts, delivery of translation services. Responsible for customer satisfaction, maintaining quality levels. Niche areas - technology and troubleshooting. Set up and managed front-end instance of World Server for internal deployment.
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Thomson Financial
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Financial Services
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500 - 600 Employee
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Fundamentals Data Analyst
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Jul 2000 - Oct 2001
Updated French and German company annual reports in English onto bespoke system, analysis and precis of key information, calculation of per share information. German and French reports. Mentored and Trained resources for Scandinavian reports. Updated French and German company annual reports in English onto bespoke system, analysis and precis of key information, calculation of per share information. German and French reports. Mentored and Trained resources for Scandinavian reports.
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Education
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1996 - 2000
University of Wales Trinity Saint David
Bachelor of Arts (BA) Joint Honours, French and German
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