Experience

Hatty Blue Recruitment
• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee
• Recruitment Consultant

  • Jan 2023 - Present


Mission Driven Talent

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Research and Marketing Executive

  • Sep 2022 - Nov 2022

  Currently a Research & Marketing Executive at Mission Driven Talent to help innovative, purpose-driven scale-ups find talent to build a greener economy 🌱 Currently a Research & Marketing Executive at Mission Driven Talent to help innovative, purpose-driven scale-ups find talent to build a greener economy 🌱



DAME.

• Canada
• Retail Apparel and Fashion

• Customer Experience & Community Lead

  • Apr 2021 - Aug 2022

  · Orchestrating an effective customer care channel, while maintaining a positive and brand-upholding image in reflection of an award-winning reputation. · Taking ownership of the entire customer journey, establishing continuous improvement to customer care standards. · Actively collating all customer feedback, identifying areas requiring improvement and development, alongside liaising with D2C in order to recognise individual customer requirements to achieve overall service satisfaction. · Regularly collaborating with the Operations Team, ensuring productive and efficient organisational operations with minimal impact to customers. · Building strong customer relationships that inspire confidence and loyalty, resulting in increased revenue and repeat business. · Devising forward-thinking business strategies focused on addressing customer needs and resolving any concerns and issues. · Carrying out a customer-based project in order to revitalise the review process, leading interviews with Product Specialists from various platforms and conducting in-depth analysis of each, presenting findings to senior management for reflection and business decision-making. Show less



HNW Family

• Germany

• Private Nanny

  • Jul 2019 - Sep 2021

  · Responsible for providing daily are for two young children aged from Newborn to 3 years, catering to individual requirements and ensuring wellbeing as a main priority.· Devising age-appropriate activities intended to encourage and prepare the children to achieve developmental milestones, while maintaining a positive, trusting and calm environment.· Continually carrying out research on cognitive development, utilising experience and skills to establish effective practices.

• Private Nanny

  • Jul 2017 - Jun 2019

  · Responsible for providing daily are for two young children aged from Newborn to 3 years, catering to individual requirements and ensuring wellbeing as a main priority.· Devising age-appropriate activities intended to encourage and prepare the children to achieve developmental milestones, while maintaining a positive, trusting and calm environment.· Continually carrying out research on cognitive development, utilising experience and skills to establish effective practices.



Oxford Private Medical Practice

• Medical Practices
• 1 - 100 Employee

• Office Manager

  • Jul 2016 - Sep 2016

  · Managing daily operations in support of Practice Associates, meeting patient demand while establishing exceptional organisational standards.· Developing a wide range of technical skills, including the use of various office management software, data inputting & GDPR.· Overseeing reception, building strong professional rapport with patients and dealing with enquiries, complaints and issues.· Coordinating Doctor schedules, regularly monitoring in order to maintain efficient diary management.· Managing regular audits and risk assessments, ensuring strict compliance with legislation and regulations.· Controlling creditors and debtors, liaising with senior management to escalate where appropriate. Show less

• Executive Assistant

  • Oct 2014 - Jul 2016

  First point of contact which involved face to face interaction with patients, relatives and visitors creating a positive and friendly image for Oxford Private Medical Practice. Working in conjunction with General Practitioners and associates to provide continuous administrative support, and assist in the smooth running of the practice. This role has provided me with the opportunity to develop a broad range of technical, organisational and customer facing skills.