Experience

Delve OD Ltd

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Talent and Learning Consultant

  • Nov 2020 - Present

  - Designing and delivering impactful leadership development programmes based on latest thinking and best practice for a range of clients. - Facilitating a broad variety of interventions including action learning, focus groups, personal development sessions and development centres. - Designing and developing a range of learning programmes including face to face sessions and virtual learning content via Zoom, MS Teams etc. - Acting as a coach and mentor to external clients. - Leading on specific projects that support organisational development initiatives for our range of customers with support from the Directors. - Leading on delivering a robust and effective evaluation based on Delve’s evaluation framework and producing evaluation reports for customers to demonstrate a return on their investment. - Building effective working relationships with clients, collaborative partners and Delve Associates. - Preparing of business proposals and presentations. - Stay current with latest thinking and trends to help support business growth. Show less



The Talent Foundry

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Freelance Trainer

  • Feb 2015 - Present

  - Facilitating work skills related workshops in schools across the country, including Barclays LifeSkills, KPMG WorkReady Hackathon, ABM Junior Engineers Engagement Programme and Deep Impact Bury, a mentorship programme. - Teaching 11-19 year old students from disadvantaged backgrounds to develop new skills in finance, work and people skills in both mainstream and SEN schools, helping them to grow in confidence and encouraging them to fulfil their potential. - Liaising with teachers and volunteers to decide on suitable modules and to confirm all aspects of organisation, materials and student focus. - Planning and leading workshops for groups of 20-180 students at any one time, adapting teaching styles and materials quickly and efficiently as appropriate, using regularly updated knowledge and research. - Coaching and supporting Barclays volunteers to enhance the LifeSkills programmes. Show less



Ben Motor and Allied Trades Benevolent Fund

• Manchester, United Kingdom

• Freelance Trainer

  • Oct 2017 - Nov 2020

  - Training employees and employers working within all and any of the motor industry in mental health in the workplace. - Covering modules including stress, depression and anxiety - understanding causes, recognising symptoms and managing mental health at work. - Training employees and employers working within all and any of the motor industry in mental health in the workplace. - Covering modules including stress, depression and anxiety - understanding causes, recognising symptoms and managing mental health at work.



Speakers Trust

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Freelance Trainer

  • Jan 2018 - Oct 2020

  - Leading and managing one day courses in communication, public speaking and confidence. - Group training sessions and private coaching sessions, general training or goal focused. - Working with a variety of ages, experience and confidence levels and adapting accordingly. - Learning materials and liaising with clients in the arrangement of each training session. - Encouraging students to develop communication skills and understanding of future uses. - Leading and managing one day courses in communication, public speaking and confidence. - Group training sessions and private coaching sessions, general training or goal focused. - Working with a variety of ages, experience and confidence levels and adapting accordingly. - Learning materials and liaising with clients in the arrangement of each training session. - Encouraging students to develop communication skills and understanding of future uses.



LCE Training Services

• United Kingdom
• Education Management
• 1 - 100 Employee

• Freelance trainer

  • Sep 2018 - Aug 2019

  - Freelance trainer in health and social care. - Freelance trainer in health and social care.



Las Iguanas

• United Kingdom
• Restaurants
• 300 - 400 Employee

• Floor Supervisor

  • Nov 2012 - Feb 2015

  - Working in a busy city centre restaurant providing face to face service to a large variety of people. - Learning and updating product knowledge and adhering to high standards of service. - Working quickly and efficiently under pressure, prioritising, having an awareness of individuals' needs. - Responding to interdepartmental difficulties and complaints quickly and efficiently. - Providing ongoing leadership and support to other staff members, and training to new staff. - Leading an incentive scheme based on service standards and sales targets. Show less



G Live, Guildford

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Bar Supervisor

  • Sep 2011 - Oct 2012

  - Working as part of the front of house team, including bar work, meeting and greeting, ushering. - Dealing with customers on a face-to-face basis, having good product and venue knowledge. - Working quickly and efficiently to cope with high numbers of customers in a short space of time. - Working as part of the front of house team, including bar work, meeting and greeting, ushering. - Dealing with customers on a face-to-face basis, having good product and venue knowledge. - Working quickly and efficiently to cope with high numbers of customers in a short space of time.



Rullion

• United Kingdom
• Staffing and Recruiting
• 200 - 300 Employee

• Support Worker

  • Jun 2010 - Aug 2011

  - Working as a support worker in various work settings and with multiple service user groups. - Took a flexible and adaptable approach in applying acquired skills and knowledge to quickly fit into work settings and learn processes and practices for each company whilst pinpointing the most efficient methods of working with service users in order for them to feel comfortable and cared for. - Working as a support worker in various work settings and with multiple service user groups. - Took a flexible and adaptable approach in applying acquired skills and knowledge to quickly fit into work settings and learn processes and practices for each company whilst pinpointing the most efficient methods of working with service users in order for them to feel comfortable and cared for.



Full Circle Care

• Individual and Family Services
• 1 - 100 Employee

• Senior Practitioner

  • Jun 2009 - Jun 2010

  - Senior practitioner in residential care home for young people with severe social, emotional behavioural difficulties. - Acted as key worker and case holder for individual young person, taking responsibility for all aspects of care both in practice and documentation. - Planned and led shifts, making decisions regarding risk, care and finances. - Arranged, attended and led multi-agency meetings and daily communication with professionals from internal and external agencies, supporting young people to take part, advocating where necessary. - Frequently updated vital documentation including risk assessments and care plans and prepared daily, weekly and monthly reports ensuring all agencies had current and relevant information. - Created part of referral pack, amending information allowing it to be accessible to young people. Show less



City Care Partnership

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Assistant Team Lead

  • Oct 2007 - Jun 2009

  - Assistant team leader in residential care home for adults with learning disabilities and challenging behaviour, minimising risk whilst promoting independence, opportunity and social inclusion. - Formulated monthly rotas and worked as part of an on call system to support all services. - Led shifts in absence of team leader, providing support and encouragement for all staff. - Communicated and worked with multiple teams and clients, adapting communication skills and working practices accordingly. - Undertook management training course, developing and implementing management skills. - Developed and implemented recruitment process to attract suitable candidates for various positions. Designed and delivered training session as part of induction for new staff, in addition to carrying out all aspects of induction process. Show less



Palace Theatre and Opera House

• Manchester, United Kingdom

• Group Sales Representative

  • Sep 2006 - Nov 2007

  - Worked in target focused sales environment working both reactively and proactively. - Designed and implemented proactive campaigns, increasing team achievements. - Originated role of dance representative, liaising with all departments and incoming dance companies. - Worked in target focused sales environment working both reactively and proactively. - Designed and implemented proactive campaigns, increasing team achievements. - Originated role of dance representative, liaising with all departments and incoming dance companies.