Experience

Combo

• France
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Care Officer

  • Dec 2022 - Present



GONG

• France
• Retail
• 1 - 100 Employee

• Logistics Assistant

  • Feb 2021 - Nov 2022

  - Providing customer services simultaneously through email and chats and telephone (tracking orders, deliveries, customer satisfaction). - Organising overseas transactions (customs declaration, carriers and deliveries). - Stock follow up and management . - Export performance and KPIs monitoring. - Providing customer services simultaneously through email and chats and telephone (tracking orders, deliveries, customer satisfaction). - Organising overseas transactions (customs declaration, carriers and deliveries). - Stock follow up and management . - Export performance and KPIs monitoring.



PORNICHET FISH ET CHIPS

• France
• Restaurants

• Restaurant Supervisor

  • May 2014 - Sep 2020

  - Management, recruitment and training of staff (team of 20 people during the summer season). - Responsibilities included managing the floor, doing the schedules, cash handling, inventory and product purchases and implementation of marketing tools (Facebook, TripAdvisor, Google) - Management, recruitment and training of staff (team of 20 people during the summer season). - Responsibilities included managing the floor, doing the schedules, cash handling, inventory and product purchases and implementation of marketing tools (Facebook, TripAdvisor, Google)



Dog's Bar

• Melbourne, Victoria, Australia

• Bar Staff

  • Oct 2018 - Jan 2019

  Opening and closing of the establishment (cash register, inventory management, cleaning). Opening and closing of the establishment (cash register, inventory management, cleaning).



SAUR

• Environmental Services
• 700 & Above Employee

• Hostess

  • Jul 2013 - Aug 2017

  Seasonal position as a secretary in a rental office. Tasks involved organising the rentals of beach huts, sun loungers and tents on the beaches in La Baule and Pornichet, France. Responsible for supervising of a team of 8 people who were hired to install and put away the tents, which were rented out on a daily, weekly or monthly basis. Included some basic accounting with a mini cash register and I had to ensure payments and customer satisfaction. Seasonal position as a secretary in a rental office. Tasks involved organising the rentals of beach huts, sun loungers and tents on the beaches in La Baule and Pornichet, France. Responsible for supervising of a team of 8 people who were hired to install and put away the tents, which were rented out on a daily, weekly or monthly basis. Included some basic accounting with a mini cash register and I had to ensure payments and customer satisfaction.



Smithy's Tavern

• Les Deux Alpes

• Waitress

  • Dec 2016 - Apr 2017

  Waitress and barmaid within a team of 24 people. We received groups ranging from 400 to 600 people in the busiest bar in the resort. Waitress and barmaid within a team of 24 people. We received groups ranging from 400 to 600 people in the busiest bar in the resort.



Le Rendez-Vous Restaurant

• Food & Beverages
• 1 - 100 Employee

• Head Waiter

  • Dec 2014 - Apr 2016



Bistro Provence

• Edinburgh, United Kingdom

• Waitress

  • Feb 2014 - Nov 2014

  Waitress in a one AA rosette restaurant and recommended in the Michelin guide 2015. Waitress in a one AA rosette restaurant and recommended in the Michelin guide 2015.



Three UK

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Assistant

  • Oct 2012 - Feb 2013

  Sales assistant “Three” branch. - Advise customers in their choice of subscriptions and phones. - Achieve sales following targets on contracts and models. - Renew contracts for current customers. Sales assistant “Three” branch. - Advise customers in their choice of subscriptions and phones. - Achieve sales following targets on contracts and models. - Renew contracts for current customers.