Experience

Marina Bay Sands

• Singapore
• Hospitality
• 700 & Above Employee

• Call Center Agent

  • Sep 2022 - Present

  • Be customer centric with internal and external guests via all communication channels. • Deliver high touch experience that is aligned with Company Service Strategy to all guests. • Tackle first level complaint with a pleasant disposition. • Agility to handle services and requests effectively & efficiently. • Apply logic in quests challenges and proactively offer/discuss resolution with a Manager on Duty. • Up-to-date with hotel information of events/activities to provide accurate information in a timely manner. • Responsive to emergency situations in according to hotel guidelines. • Contribute to achieve individual and team KPIs. • Support other responsibilities that may be assigned from time to time. Show less


The Ascott Limited
• Singapore
• Hospitality
• 700 & Above Employee
• Hotel Receptionist

  • Sep 2019 - Aug 2022


ISLEEP Sleep Products

• Administrative Assistant cum Customer Service

  • Apr 2017 - Jul 2019

  Duties: • Scheduling appointments • Handling enquires via phone, email and correspondence • Assist with invoicing and payment with client • Administrative support and reports generation • Ad hoc duites as assigned • Prepare and complete order for delivery or pick up according to schedule Duties: • Scheduling appointments • Handling enquires via phone, email and correspondence • Assist with invoicing and payment with client • Administrative support and reports generation • Ad hoc duites as assigned • Prepare and complete order for delivery or pick up according to schedule



CRESCENDAS HOSPITALITY MANAGEMENT

• Hospitality
• 1 - 100 Employee

• Guest Service Executive

  • Feb 2014 - Mar 2017

  Duties: • To perform check in and check out guests according to hotel procedures and ensure all guests' accounts are correct and settled upon check out. • Responsible for Information desk activates (including guest queries, information, mail and messages) • Determines guests’ method of payment and follow established credit-checking procedures. • Ensures appropriate faxes and document are available and attached before guest check out. (e.g. Company charges or travel agent) • Handling OTA booking ( Creating new booking and amend online booking) • Handling of Luggage storage. • To attend to all guests' enquiries and complaints and to ensure guests' satisfaction. • To be smart and tidy in personal appearance. • To greet and welcome all guests' with a smile and cheerful appearance. • Basic administrative duties (faxing documents, photocopying, filing, etc) Show less



Footprints Hostel

• Financial Services
• 1 - 100 Employee

• Guest Relations Officer

  • Jul 2013 - Dec 2013

  Duties: • To perform check in and check out guests according to hotel procedures and ensure all guests' accounts are correct and settled upon check out. • To attend to all guests' enquiries and complaints and to ensure guests' satisfaction. • To be smart and tidy in personal appearance. • To greet and welcome all guests' with a smile and cheerful appearance. • Basic administrative duties (faxing documents, photocopying, filing, etc) Duties: • To perform check in and check out guests according to hotel procedures and ensure all guests' accounts are correct and settled upon check out. • To attend to all guests' enquiries and complaints and to ensure guests' satisfaction. • To be smart and tidy in personal appearance. • To greet and welcome all guests' with a smile and cheerful appearance. • Basic administrative duties (faxing documents, photocopying, filing, etc)