Joanna Johan
Regional Sales Manager at Tripadvisor- Claim this Profile
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Bio
Julien Perol
Joanna was part of my APAC Sales Management team and reported directly into me. Joanna is a high performing sales manager who leads by example and fosters a culture of performance and accountability amongst her team. She is a committed professional who will work tirelessly to exceed sales objectives while also keeping the team balanced, engaged, and aligned. I have been impressed with her professional agility, ability to hear feedback and adapt, and her commitment to keep the business aligned to our global strategy, which meant taking late/early morning calls on a weekly basis with her AMER and EMEA counterparts. Over the years I have witnessed Joanna develop into an accomplished Regional business leader. I would not hesitate to work with Joanna again.
Susanna Cecchetti (she/her)
I highly recommend Joanna for her exceptional qualities as a sales manager. Her boundless energy, unwavering customer focus, and ability to inspire teams are truly commendable. She has consistently demonstrated a remarkable capacity to motivate and lead her sales teams to success. If you're seeking a dynamic leader who can drive results and foster a customer-centric culture, Joanna is the ideal choice.
Julien Perol
Joanna was part of my APAC Sales Management team and reported directly into me. Joanna is a high performing sales manager who leads by example and fosters a culture of performance and accountability amongst her team. She is a committed professional who will work tirelessly to exceed sales objectives while also keeping the team balanced, engaged, and aligned. I have been impressed with her professional agility, ability to hear feedback and adapt, and her commitment to keep the business aligned to our global strategy, which meant taking late/early morning calls on a weekly basis with her AMER and EMEA counterparts. Over the years I have witnessed Joanna develop into an accomplished Regional business leader. I would not hesitate to work with Joanna again.
Susanna Cecchetti (she/her)
I highly recommend Joanna for her exceptional qualities as a sales manager. Her boundless energy, unwavering customer focus, and ability to inspire teams are truly commendable. She has consistently demonstrated a remarkable capacity to motivate and lead her sales teams to success. If you're seeking a dynamic leader who can drive results and foster a customer-centric culture, Joanna is the ideal choice.
Julien Perol
Joanna was part of my APAC Sales Management team and reported directly into me. Joanna is a high performing sales manager who leads by example and fosters a culture of performance and accountability amongst her team. She is a committed professional who will work tirelessly to exceed sales objectives while also keeping the team balanced, engaged, and aligned. I have been impressed with her professional agility, ability to hear feedback and adapt, and her commitment to keep the business aligned to our global strategy, which meant taking late/early morning calls on a weekly basis with her AMER and EMEA counterparts. Over the years I have witnessed Joanna develop into an accomplished Regional business leader. I would not hesitate to work with Joanna again.
Susanna Cecchetti (she/her)
I highly recommend Joanna for her exceptional qualities as a sales manager. Her boundless energy, unwavering customer focus, and ability to inspire teams are truly commendable. She has consistently demonstrated a remarkable capacity to motivate and lead her sales teams to success. If you're seeking a dynamic leader who can drive results and foster a customer-centric culture, Joanna is the ideal choice.
Julien Perol
Joanna was part of my APAC Sales Management team and reported directly into me. Joanna is a high performing sales manager who leads by example and fosters a culture of performance and accountability amongst her team. She is a committed professional who will work tirelessly to exceed sales objectives while also keeping the team balanced, engaged, and aligned. I have been impressed with her professional agility, ability to hear feedback and adapt, and her commitment to keep the business aligned to our global strategy, which meant taking late/early morning calls on a weekly basis with her AMER and EMEA counterparts. Over the years I have witnessed Joanna develop into an accomplished Regional business leader. I would not hesitate to work with Joanna again.
Susanna Cecchetti (she/her)
I highly recommend Joanna for her exceptional qualities as a sales manager. Her boundless energy, unwavering customer focus, and ability to inspire teams are truly commendable. She has consistently demonstrated a remarkable capacity to motivate and lead her sales teams to success. If you're seeking a dynamic leader who can drive results and foster a customer-centric culture, Joanna is the ideal choice.
Experience
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Tripadvisor
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United States
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Software Development
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700 & Above Employee
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Regional Sales Manager
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Apr 2022 - Present
Manage and coach a team of high-performing regional Business Development and Customer Success members overseeing APAC restaurants, driving revenue growth while increasing our brand foothold across APAC including Japan.
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Regional Team Lead
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Apr 2019 - Mar 2022
Manage and mentor high-performing regional Customer Success team members overseeing APAC hotels, driving account retention and revenue expansion for optimal client satisfaction.
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Senior Customer Success Executive
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Jan 2018 - Apr 2019
Successfully grew 250 regional accounts QoQ specialising in consultative selling to SMB and Key Account hotels across APAC while maintaining high customer success and retention.
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Customer Success Executive
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Jan 2016 - Dec 2017
Expert in ensuring high customer retention through product adoption and data-driven consultations with regional SMB and Key Account hotels across APAC. Represented Tripadvisor at international conferences through cross-functional collaborations.
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Business Development Executive
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Aug 2015 - Dec 2015
Achieved monthly targets in Q4 2015 driving revenue growth selling marketing solutions to SMB hotels in Indonesia and Cambodia. Promoted to Customer Success Executive in less than a year.
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NTUC Link
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Singapore
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Marketing Services
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1 - 100 Employee
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Senior Account Manager
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Apr 2015 - Jul 2015
Grew over 100 accounts across fashion, retail and health sectors through maintaining excellent rapport with client partners and media agencies. Acquired 7 new accounts within first half of 2015 and top performer in the team with highest revenue beating 2 seniors.Total revenue generated Jan-Jun 2015 was $214,710 (avg $35.7K monthly)
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Account Manager
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Dec 2013 - Mar 2015
Generated advertising revenue for monthly English magazine "M Lifestyle", monthly Chinese magazine "Zan", majoritymedia.com, weekly newsletter "NTUC This Week" and annual publication "May Day citation book". Acquired 19 new accounts within the first year through networking and face-to-face meetings.Total revenue generated Jan-Dec 2014 was $249,600 (avg $20.8K monthly)
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NYLON LLC.
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Retail Luxury Goods and Jewelry
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Account Executive
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Jan 2012 - Dec 2013
Generated advertising revenue for monthly print magazine "Nylon", "Nylon Guys" and fashion website nylon.com.sg achieving $20-30K monthly targets. Excellent rapport with clients and media agencies, servicing and retaining accounts across fashion, beauty, lifestyle and technology sectors. Strong efficiency in managing social media campaigns as part of account expansion strategy. Generated advertising revenue for monthly print magazine "Nylon", "Nylon Guys" and fashion website nylon.com.sg achieving $20-30K monthly targets. Excellent rapport with clients and media agencies, servicing and retaining accounts across fashion, beauty, lifestyle and technology sectors. Strong efficiency in managing social media campaigns as part of account expansion strategy.
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Blake-Dair Consulting
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Software Development
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Researcher
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2011 - 2012
Responsible for sourcing high caliber candidates for clients in sales and marketing sectors. Successfully organised networking events for valued partners with average turnout of 100 attendees with little to no budget. Responsible for sourcing high caliber candidates for clients in sales and marketing sectors. Successfully organised networking events for valued partners with average turnout of 100 attendees with little to no budget.
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Catapult Ventures
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United States
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Venture Capital and Private Equity Principals
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1 - 100 Employee
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Relationship Manager
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2009 - 2011
Expert in loans and refinancing to B2C clients from smartloans.sg acquiring $10K-20K monthly revenue through collaborations with DBS, Citibank, HSBC, CIMB and UOB bankers. In-charge of web content and successfully increased traffic through SEO and monthly EDM blasts as part of lead generation. Responsible for weekly write-up in the property section of The Straits Times, training new sales staff, SOP implementation and all administrative work including payroll and accounts. Expert in loans and refinancing to B2C clients from smartloans.sg acquiring $10K-20K monthly revenue through collaborations with DBS, Citibank, HSBC, CIMB and UOB bankers. In-charge of web content and successfully increased traffic through SEO and monthly EDM blasts as part of lead generation. Responsible for weekly write-up in the property section of The Straits Times, training new sales staff, SOP implementation and all administrative work including payroll and accounts.
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MediaCorp Pte Ltd
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Broadcast Media Production and Distribution
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700 & Above Employee
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Assistant Producer
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2007 - 2009
• Associate Producer for info-tainment series 'SML@Sihat' on Suria channel, managing TV hosts, crew, script, props and filming on set (EagleVision) • Associate Producer for teenage drama series 'Grafiti' season 2 on Suria channel, specialising in scouting and promoting young actors and upcoming talent (DV Studio) • Assistant Producer for Malay drama series 'Wasiat' on Suria channel (Verite Productions) • Assistant Director for drama series 'Abadi' on Suria channel, managing cast and crew throughout entire production in Singapore and overseas (Nadifocus Films) Show less
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Oak3 Films
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Singapore
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Media Production
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1 - 100 Employee
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Intern
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Sep 2006 - Mar 2007
• Pre-production research, onset production assistant and post-production (transcribing) for documentary 'Jalan' season 2 on Suria TV channel • Managed auditions and casting, production assistant for overseas shoot in Chiang Mai, Thailand, for 'Backpackers' on Kids Central TV channel • Pre-production research, onset production assistant and post-production (transcribing) for documentary 'Jalan' season 2 on Suria TV channel • Managed auditions and casting, production assistant for overseas shoot in Chiang Mai, Thailand, for 'Backpackers' on Kids Central TV channel
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