Joanna James

Training Administrative Executive at Mahkota Medical Centre
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Contact Information
us****@****om
(386) 825-5501
Location
MY
Languages
  • English Professional working proficiency
  • Malay Native or bilingual proficiency

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Bio

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Credentials

  • The PEAC Primary
    Avidity International
    Sep, 2022
    - Nov, 2024
  • How to Conduct a Learning Needs Analysis
    Udemy
    Sep, 2021
    - Nov, 2024
  • How to build Confidence in your Abilities
    Udemy
    Jul, 2021
    - Nov, 2024

Experience

  • Mahkota Medical Centre
    • Malaysia
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Training Administrative Executive
      • Apr 2018 - Present

      -Maintain training records (e.g. trainee lists٫ schedules٫ attendance sheets)-Prepare reports on training activities and results-Training hours calculation report (To meet Training hours per staff (minimum) KPI)-Facilitate/ prep classrooms and keep them properly set up-Disseminate training material٫ such as instructional notes٫ feedback forms and so on-Liaising between training providers and participants/company-Ensure the compliance of all training activities with established policies and best practices

    • Document control Executive
      • Apr 2018 - Oct 2019

      -Handle daily administrative duties.-Deals with individual department policies, work instructions, and Forms control.-In charge of overseeing the updating and reviewing of the document process.

  • EssenceFX
    • Malacca, Malaysia
    • Administrative Support
      • May 2017 - May 2018

      Freelancing/working from home -Checking and replying to email -checking and updating the client's account status -Online support -Backend support -Live Chat in the English language -Preparing Emails, Memo, Notice, and Announcements (using Mailstyler) -Compiling online materials and research on competitors' sites - Review client requests and check on client account issues. - Communicating with Programmers on website and platform upgrades or modifications -Communicating with marketers on marketing materials and contents -Proofreading and minor copyediting -updating client data on excel files for daily or weekly reports

  • XY72
    • Malacca, Malaysia
    • System Administrator
      • May 2016 - May 2017

      - checking and replaying clients' emails. - checking and updating client account statuses. - general webpage customer service. - handling web live chat - updating site announcement - handling staff claims - Simple Accounting - checking and replaying clients' emails. - checking and updating client account statuses. - general webpage customer service. - handling web live chat - updating site announcement - handling staff claims - Simple Accounting

  • HELP University
    • Malaysia
    • Higher Education
    • 200 - 300 Employee
    • Mass Comm. Department Coordinator
      • May 2012 - Nov 2014

      - Providing basic student services such as answering inquiries or directing them to proper channels. - Preparing the department for the next student intake and orientation. - Assisting in any department student activities and events. - Assisting lectures on any student matters. - Updating the department and students on any announcements. - Handling the Department's Facebook page and updating the website. - Preparation for upcoming semester intakes. - Sorts and distributes mail; handles phone calls; maintains an inventory of supplies for department office and faculty. - Liaison between administration and support offices to ensure that deadlines are met and all necessary paperwork completed appropriately. - Preparing bimonthly and quarterly reports for the department. - Marketing and counseling students on the course pathways. - "Ad Hoc" staff for emergency issues regarding the Department and students.

  • Greencity International College
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    • International Student Officer
      • Apr 2011 - Apr 2012

      - Providing services to international students - Managing the well-being of international students, making sure they attend their classes accordingly. - See through the whole flow of the International Student Office. - Monitoring the students' activity and their visa validity. - Handel the student's visa applications (including paper-works) - Managing the whole International Student Office staff, making sure everything is as a flow. - Providing services to international students - Managing the well-being of international students, making sure they attend their classes accordingly. - See through the whole flow of the International Student Office. - Monitoring the students' activity and their visa validity. - Handel the student's visa applications (including paper-works) - Managing the whole International Student Office staff, making sure everything is as a flow.

  • Retail One SDN BHD (Thirtyfour Store)
    • Bangsar Village 2
    • Sales Staff
      • Jan 2011 - Feb 2011

      -Provide walk-in clients with proper product information -Deal with sales and packaging -Handle stocks and display product -Provide customer service and assist in minor market research -Provide walk-in clients with proper product information -Deal with sales and packaging -Handle stocks and display product -Provide customer service and assist in minor market research

  • International and Corporate Relations Office (ICR), UM
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    • Personal Assistant
      • Jul 2009 - Aug 2009

      1. Prospectus UM 2009 -Redesign the layout of the University’s prospectus 2. University of Malaya Excellence Awards Ceremony 2009 -Usherette -Presented the program book to DYMM Paduka Seri Sultan Perak Darul Ridzuan Sultan Azlan Shah -Help out with the prize giving. 3. Majlis Santapan Konvokesyen UM 2009 -Help out with the preparation -Usherette 1. Prospectus UM 2009 -Redesign the layout of the University’s prospectus 2. University of Malaya Excellence Awards Ceremony 2009 -Usherette -Presented the program book to DYMM Paduka Seri Sultan Perak Darul Ridzuan Sultan Azlan Shah -Help out with the prize giving. 3. Majlis Santapan Konvokesyen UM 2009 -Help out with the preparation -Usherette

Education

  • HELP University College, PBD
    Bachelor's Degree in Mass Communications, Marketing Communication
    2007 - 2010
  • Ekamai International School, Bangkok
    College Preparatory Diploma (CPD), Business Studies
    2004 - 2006

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