Experience

WiseTech Global

• Australia
• Software Development
• 700 & Above Employee

• Elearning Specialist

  • Apr 2019 - Present



WiseTech Global

• Australia
• Software Development
• 700 & Above Employee

• • Jul 2017 - Jun 2018

• • Apr 2016 - Jun 2017



Talent 100

• Australia
• Higher Education
• 1 - 100 Employee

• Sales and Customer Experience Director

  • Nov 2015 - Apr 2016

  Reporting to the CEO, the main purpose of my role was to, lead, manage and support the Student Services team across all centres and to ensure strong enrolment, revenue and retention performance for the business. The role specifically required the ability to multitask and co-ordinate a large number of work streams including: • Ensuring the Student Services team provide an excellent and consistent customer experience across all centres • Oversee measurement, reporting & analysis from Centre Managers highlighting and identifying insights for areas requiring improvement and celebrating success • Supporting the Centre Managers to achieve their set KPI’s • Leading the Student Services team in a unified manner to achieve delivery on company goals and objectives • Support the implementation of the marketing and promotional plan objectives calendar on a monthly and yearly basis and provide the necessary support in advance to deliver on the plan • Managing sales performance weekly for Talent 100 with real time management in Salesforce • One on ones training with Centre Managers, including training them on how to implement new processes and procedures to their teams at a local level. • Recruiting and scheduling the 3 centres resources according to seasonal fluctuations and each centres requirements • Overseeing and driving sales management with a focus on strong % enrolment conversions • Delivering monthly Sales Meetings to the entire team, including CEO and CFO, with a focus on dashboard reporting and an analysis of each centre, and the whole companies performance. Show less



Lindamood-Bell Learning Processes

• Education
• 500 - 600 Employee

• • Nov 2014 - Nov 2015

  As the Associate Centre Director my role involved:• Analysing diagnostic testing, creating learning programs and managing the implementation of the individualised programs• Direct contact with the students (3yrs- adult), teaching, assessment and behaviour modification• Recruiting and developing highly skilled staff as well as highlighting areas for staff improvement and designing and implementing efficient strategies for improvement.• Establishing and maintaining relationships with new and existing clients for new and current business• Helping to run the company's professional development workshops for a variety of parents, teachers and other education professionals • Planning, organising and implementing events Show less

• • Sep 2013 - Nov 2014

  As a Consultant my job involved:• Creating individualised learning programs for students with difficulties in reading, comprehension and maths• Monitor and change the learning program as necessary in response to a students progress• Meet with parents on a weekly basis to discuss there children's progress and explain the current strengths and areas of difficulties • Work with the Centre Director and Associate Centre Director giving them feedback about students and staff



Lindamood-Bell Learning Processes

• Education
• 500 - 600 Employee

• Clinician, Mentor and Office Assistant

  • Apr 2012 - Jun 2013

  As a Clinician, Mentor and the Office Assistant my role involved: • Teach students according to their individualised lesson plan • Record tasks and progress of students • Work with the office manager regarding; weekly scheduling, payroll and general office jobs • Conduct and score learning evaluations for both new and past students • Mentor teaching staff working with students, and provide feedback and guidance for future sessions As a Clinician, Mentor and the Office Assistant my role involved: • Teach students according to their individualised lesson plan • Record tasks and progress of students • Work with the office manager regarding; weekly scheduling, payroll and general office jobs • Conduct and score learning evaluations for both new and past students • Mentor teaching staff working with students, and provide feedback and guidance for future sessions