Joanna Hoffman Costello

Director Of Analytics at ReUp Education
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Contact Information
us****@****om
(386) 825-5501
Location
United States, US

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Grace Nicolette

I've had the pleasure of managing Joanna during most of her tenure at CEP. She is an extremely gifted research analyst with a knack at making sense of large data sets and drawing specific helpful action steps for clients to make meaningful change. Her analytical abilities are exceptional. She is also experienced in presenting large amounts of information to senior executives at large foundations in a clear and compelling way, and several foundation leaders have remarked on how they've enjoyed working with her. She has been a thought partner for me and other client relationship managers in our organization.

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Experience

    • United States
    • Higher Education
    • 1 - 100 Employee
    • Director Of Analytics
      • Jun 2022 - Present

      • Manages and leads analytics function, including setting and executing mission, vision, and strategy.• Creates company-level and team-level metrics for key reporting and tracking.• Performs statistical analyses and provides recommendations for improving key metrics.• Manages and develops data analysts, supporting their work and helping them to build skills.

    • Associate Director of Data Analytics
      • Aug 2021 - Present

      • Launched company-wide initiative to standardize metrics through Theory of Change exercises, including planning, change management, metric definition, execution, and ongoing support. • Manages and develops data analysts, supporting their work and helping them to build skills.

    • Senior Manager of Data and Analytics
      • May 2020 - Aug 2021

      • Plans and executes analysis projects to support progress toward company-wide and team-specific goals, including defining research agenda, executing analysis, and supporting interpretation of findings.• Runs hour-long weekly update to leadership team on the latest data-driven opportunities for improvement.• Creates and maintains tableau reports necessary to keep company informed on latest progress to goals. • Trained five employees in SQL querying, managed the process of transferring basic querying work to these employees, and implemented validation structures. Continues ongoing skill development and support. Show less

    • Data Analytics Manager
      • Jun 2019 - May 2020

      • Created and implemented company-wide Key Performance Indicators (KPIs), reported out progress.• Developed and executed strategy for addressing and prioritizing backlog of analytics requests.

    • United States
    • Education Management
    • 700 & Above Employee
    • District Director - External Research Partnerships & Learning
      • Jun 2018 - May 2019

      • Leads the development and launch of the district-wide Learning Agenda, aimed to create a culture of inquiry district-wide through developing, launching, and learning from rigorous, longitudinal research studies. Creates and executes overall strategy for launching the Learning Agenda, including developing short- and long-term goals. Measures progress against those goals for district leadership.• Curates a portfolio of rigorous research projects that support CCC's mission, reflect the needs and feedback of key stakeholders throughout the district, and leverage expertise of external research partners. • Manages research projects from inception through completion, including leading the process of developing research questions, gathering and collecting data, including survey administration when necessary, getting necessary IRB approvals and executing data sharing agreements, performing internal data analyses, managing research partners' analyses, engaging stakeholders to provide feedback throughout, and acting on the results to improve CCC.• Creates communication structures to communicate the progress and findings of the Learning Agenda, including managing a cross-functional Learning Agenda Team, giving regular updates to key groups throughout the district. Show less

    • Senior Data Strategist
      • Nov 2017 - May 2018

      • Uses data and rigorous analysis to support CCC operations district-wide, including increasing enrollment and improving student services.

    • Senior Research Associate
      • Jan 2017 - Nov 2017

      • Manages projects for internal clients, including project planning. Creates analysis plans for team, runs quantitative and qualitative analyses/evaluations, synthesizes results to develop and communicate findings.

    • Business Consulting and Services
    • 700 & Above Employee
    • Analyst
      • Jul 2016 - Dec 2016

      • Developed change management programming and documentation, working closely with higher education client to prepare for implementation of ERP systems. • Developed change management programming and documentation, working closely with higher education client to prepare for implementation of ERP systems.

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Senior Research Analyst
      • Apr 2013 - Aug 2014

      • Works with philanthropic foundations to define, assess, and improve their effectiveness and impact through use of assessment tools; clients include Ford Foundation, The Columbus Foundation, The Boston Foundation, Wallace Foundation, Missouri Foundation for Health• Manages client relationships and projects, including presenting findings to foundation clients and boards. • Aggregates and analyzes large datasets with Excel, SPSS and SQL• Manages Donor Perception Report process. This includes overseeing survey administration, data collection, managing database of over 5,000 donors, continually working to improve process and client experience.• Works with individual foundations to customize survey based on their needs and context, produces comparative benchmarking reports, analyzes statistical trends in data using SPSS, communicates results to clients, and present results to foundation staff and boards• Internal taskforces on recruiting, data visualization, telecommuting policies, and client experiences Show less

    • Research Analyst
      • Jun 2011 - Apr 2013

      • Produced comparative benchmarking reports for clients, including data collection, data analysis, report production, memo writing, and delivering in-person presentations to foundation clients and boards.• Managed Donor Perception Report process. This includes overseeing survey administration, data collection, managing database of over 5,000 donors, continually working to improve process and client experience.• Participated in analyst recruiting, including resume review, conducting phone screens and in-person interviews, and briefing managers and vice presidents on potential candidates. Show less

    • Associate
      • Jul 2010 - Apr 2011

      • Performed company and industry research, statistical and financial analysis, and assisted in producing and writing reports for clients. • Performed company and industry research, statistical and financial analysis, and assisted in producing and writing reports for clients.

Education

  • Harris School of Public Policy at the University of Chicago
    Master's Degree, Public Policy
    2014 - 2016
  • Williams College
    BA, Mathematics, Economics
    2006 - 2010

Community

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