Joanna Hildebrandt
Team Leader Workday at DocMorris- Claim this Profile
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Bio
Experience
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DocMorris
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Health and Human Services
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100 - 200 Employee
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Team Leader Workday
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Oct 2023 - Present
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Product owner
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Apr 2022 - Oct 2023
-Implementation of new features -Optimization of existing processes -Implementation new configurations -Lead the project for HCM Core and Recruiting -Preparing and providing training/ enablement session for HR colleagues -Creating training documentation -Workday support for HCM, Recruting , Compensation , Leave of Absence
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GEA Group
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Germany
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Industrial Machinery Manufacturing
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700 & Above Employee
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Specialist Workday Support
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Sep 2020 - Apr 2022
Daily work on ticket resolution as a part of Tier 1 and Tier 2 Level of Workday support - support in HCM modules, Reporting, Recruitment, Compensation -Troubleshooting issues, looking for solution and providing end users with a guidance -Preparing and providing training/ enablement session for colleagues form Tier1 and Tier 2 -Creating training documentation -Close cooperation with It Team and Workday consultants with new projects and testing -Analyzing tickets from HR and… Show more Daily work on ticket resolution as a part of Tier 1 and Tier 2 Level of Workday support - support in HCM modules, Reporting, Recruitment, Compensation -Troubleshooting issues, looking for solution and providing end users with a guidance -Preparing and providing training/ enablement session for colleagues form Tier1 and Tier 2 -Creating training documentation -Close cooperation with It Team and Workday consultants with new projects and testing -Analyzing tickets from HR and pro-actively working on enhancements -Participating in the design of the global processes -Launching and tracking global processes
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Specialist First Level Support Europe
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May 2020 - Sep 2020
Executing first level support standards, processes and policies across regional HR operations to create an outstanding employee experience, simplicity and customer satisfaction Ensuring a degree of standardization, harmonization and best practice sharing within first level support Creating documentation of process changes, communicate it to all affected interfaces and ensure teams are following procedures Supporting and providing best solutions for a variety of… Show more Executing first level support standards, processes and policies across regional HR operations to create an outstanding employee experience, simplicity and customer satisfaction Ensuring a degree of standardization, harmonization and best practice sharing within first level support Creating documentation of process changes, communicate it to all affected interfaces and ensure teams are following procedures Supporting and providing best solutions for a variety of situations Prepering different certificates, e.g. reference letters, recommendation letters, medical certificates, employment certificates
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Flix
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Germany
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Travel Arrangements
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700 & Above Employee
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Senior Dispatcher
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May 2019 - Apr 2020
Observe the traffic situation and inform passengers about delays or any other changes Contact with drivers, solve problems encountered while driving Take ownership during emergencies- take care of passengers, help bus drivers and bus partners Mange contact information via e-mail and phone regarding such issues as modification, changes etc Make reports and take care of documentations from accidents Be an active team member by providing language assistance, shadowing session… Show more Observe the traffic situation and inform passengers about delays or any other changes Contact with drivers, solve problems encountered while driving Take ownership during emergencies- take care of passengers, help bus drivers and bus partners Mange contact information via e-mail and phone regarding such issues as modification, changes etc Make reports and take care of documentations from accidents Be an active team member by providing language assistance, shadowing session and general knowledge support to my colleges Show less Observe the traffic situation and inform passengers about delays or any other changes Contact with drivers, solve problems encountered while driving Take ownership during emergencies- take care of passengers, help bus drivers and bus partners Mange contact information via e-mail and phone regarding such issues as modification, changes etc Make reports and take care of documentations from accidents Be an active team member by providing language assistance, shadowing session… Show more Observe the traffic situation and inform passengers about delays or any other changes Contact with drivers, solve problems encountered while driving Take ownership during emergencies- take care of passengers, help bus drivers and bus partners Mange contact information via e-mail and phone regarding such issues as modification, changes etc Make reports and take care of documentations from accidents Be an active team member by providing language assistance, shadowing session and general knowledge support to my colleges Show less
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Albatros Records
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Kołobrzeg, Woj. Zachodniopomorskie, Polska
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Manager of Sales
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Sep 2016 - Dec 2018
Work on new projects and offers Created the social media branding for the company Director of all marketing materials including websites and fliers Contacting high profile clients to work on new projects Managed social media for the store through Facebook and Instagram to expand the brand Work on new projects and offers Created the social media branding for the company Director of all marketing materials including websites and fliers Contacting high profile clients to work on new projects Managed social media for the store through Facebook and Instagram to expand the brand
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Education
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The University of Pedagogy and Administration in Poznań (Poland)
Licencjat (Lic.), Administracja publiczna