Joanna Halka
Operations Manager at Charter Security Ltd- Claim this Profile
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English Full professional proficiency
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Polish Native or bilingual proficiency
Topline Score
Bio
Credentials
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Level 5 in Management and Leadership
ILMNov, 2017- Sep, 2024 -
British citizenship
-Sep, 2017- Sep, 2024 -
full UK driving licence
-Nov, 2015- Sep, 2024 -
CCTV Operator
SIAJan, 2015- Sep, 2024 -
Management Advanced Apprenticeship L3
TQ TrainingOct, 2014- Sep, 2024 -
Door Supervision
SIAJan, 2012- Sep, 2024 -
Project Griffin Training
-Feb, 2011- Sep, 2024 -
NVQ Level 2 in Business Administration
-Mar, 2010- Sep, 2024
Experience
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Charter Security Ltd
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United Kingdom
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Security and Investigations
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1 - 100 Employee
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Operations Manager
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Dec 2019 - Present
Customer Centric ServiceCustomer Contracted Services, SLA KPIContract Hours V Actual HoursRoster Work Schedule Planning Staff Retention – management & communicationAI’s – Assignment Instructions / SOPs Customer Site DocumentationSite inspectionsSafety Awareness, PPEMobile Patrol Team management Annual Leave ApprovalHuman Resource & QHSE Department assistance Customer Centric ServiceCustomer Contracted Services, SLA KPIContract Hours V Actual HoursRoster Work Schedule Planning Staff Retention – management & communicationAI’s – Assignment Instructions / SOPs Customer Site DocumentationSite inspectionsSafety Awareness, PPEMobile Patrol Team management Annual Leave ApprovalHuman Resource & QHSE Department assistance
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Crystal Facilities Management
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United Kingdom
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Facilities Services
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1 - 100 Employee
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Area Operations Manager
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Jul 2019 - Dec 2019
• Managing security contacts within London and South of England Area, ensuring that services are delivered in accordance with customers’ SLA• Liaising with customers to understand their needs with a view to extend existing services and expansion into new areas/services• Producing and delivering accurate and clear contract/operations reports, dashboards and operations performance reviews• Responsible for managing key operational staff, including out of hours control room, compliance personnel and business support officer• Leading and motivating security staff to perform per individual and team expectations. Providing ongoing and constructive feedback to support their development• Implementing standards, best-practices and templates that enable efficient and consistent security operations• Ensuring Health, Safety and Quality policies are adhered to, and incidents are investigated quickly and efficiently, and reported appropriately
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CIS SECURITY LTD
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United Kingdom
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Security and Investigations
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1 - 100 Employee
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Deputy Security Manager at Regents Universtity London
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Jan 2019 - Jul 2019
• Playing a key role in leading and managing day to day operations within the Security Service, ensuring the highest standards of service in providing a safe environment for the university community • Working closely with Security Manager and relevant departments across the University, to review and develop current processes to maximise efficiency of operations and overall service quality• Providing security advice and assistance in planning and delivering special events and various maintenance projects on site• Accountable for setting KPIs for all facets for security operations including those concerning system repairs and maintenance. Disseminating targets amongst staff and handling requisite concerns• Maintaining training matrices and documents per client and company requirements. Undertaking regular reviews to identify any skills gaps• Compiling all statistics and information for the monthly security report, to be distributed to the CIS Management Team. Providing insight where due to support decision making processes
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Corps Security
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United Kingdom
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Security and Investigations
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400 - 500 Employee
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Contracts Manager
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May 2011 - Jan 2019
• Responsible for managing london branch and key operational staff, • Conducting financial analysis of the profit and loss accounts, reviewing GM% of accounts and controlling variable costs in operational areas • Accountable for comprehension of all operation functions, including manned guarding, electronic solutions such as CCTV, key holding, post room, reception and business support• Developing and maintaining working relationships with customers, important clients, and stakeholders, providing reports and performances and ensuring quality standards are regularly met • Liaising with HR department, and ensuring Health, Safety and Quality policies are adhered to• Working with budgets in excess of £3m • Mobilising new contracts, recruiting staff and delivering training and management of on site staff to maintain outstanding service levels • Leading, managing and motivating direct reports, including goal setting, performance reviews and management, appraisals, coaching and development planning
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National Contract Manager
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Aug 2016 - Jun 2018
•Managing RBS mailroom contacts on a national level, and liaising with local Contract Managers, customers, and mailroom operatives •Preparing operational and financial reports, and presenting them in monthly meetings to RBS customers and Commercial Directors•Overseeing multiple redundancy and TUPE processes in preparation for contract exit •Coordinated copious RBS change management projects, including merging large mailrooms and centre relocations
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MITIE Security Ltd.
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United Kingdom
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Security and Investigations
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700 & Above Employee
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Administrator/ Red Cap Deputy Supervisor,
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Aug 2008 - Apr 2011
• Responsible for the aiding with the site roster, preparing audit spreadsheets, and managing offices during absences • Managing Red Caps wardens’ internal radios, telephones and emails, in addition to the Maestro Office system, and inputting details or crimes and incident reports onto the National Business Information System • Liaising with managers and clients, ORB policing team (SNT), CCTV Trocadero, and the Metropolitan Police • Reporting environmental issues to Westminster City Council, Thames Water, British Telecommunication, and Transport for London, establishing significant contacts in the process
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Personnel (HR) & Vetting Assistant
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May 2007 - Apr 2011
•Working in Head Office, recruiting and running the selection process and pre-employment screening (5 & 10 years) of security personnel for the MITIE London sites •Supporting payroll and operations departments with sick and holiday entitlements, contracts and TUPE information, as well as other ad-hoc tasks •Providing oversight for operations managers in handling employee relations issues, such as probationary period reviews, absence management, disciplinary and grievance processes •Maintaining personnel files in compliance with BS7858 and NSI standards
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Massive Ltd
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United Kingdom
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Events Services
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1 - 100 Employee
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Assistant Manager
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Aug 2004 - Jan 2007
•Accountable for handling and banking daily takings, recruiting and training new employees, and maintaining spreadsheets for stock audits and ordering •Accountable for handling and banking daily takings, recruiting and training new employees, and maintaining spreadsheets for stock audits and ordering
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Education
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University fo Nursing and Midwifery
Diploma, General Nursing
Community
