Experience

CoverMyMeds

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Data Analyst

  • Sep 2021 - Present

  * Owned Service Level Agreements (SLAs) end to end, ensuring auditability and compliance, developed new SLAs, and revamped existing SLAs for enhanced accuracy* Optimized stored procedures, and added error handling, reducing daily run time by several hours, and significantly reducing the volume of PagerDuty alerts * Facilitated knowledge sharing sessions, and established repositories for the definitions and workflows, resulting in reduced onboarding time, and ensuring consistent reporting* Partnered with Operations to define performance goals, develop scorecarding, and design queue management tools Show less

• Data Analyst

  • Mar 2021 - Sep 2021

  * Completed ad-hoc reporting to help inform workflow modifications and product enhancements, including optimizing activity scheduling, removing ineffective follow up tasks, and improving SLA performance* Created certified self-service data sets from replication level data and ingested into tableau to empower operations teams to create their own reporting



Root Inc.

• United States
• Insurance
• 500 - 600 Employee

• Analytics Manager

  • Oct 2020 - Mar 2021

  * Supervised a team of four analysts, fostering a collaborative and high performing environment * Implemented peer review process, which reduced the volume of error tickets by 87%, ensuring data accuracy, and improving department efficiency * Aligned analytics initiatives with key business objectives

• Claims Operational Analyst

  • Dec 2019 - Oct 2020

  * Inaugural member of the operational analytics department * Spearheaded the design and development of a comprehensive reporting suite, encompassing data extraction, transformation, and Tableau workbooks. Generated valuable insights on agent productivity, queue management, and workforce planning

• Complex Claims Adjuster

  • Dec 2018 - Dec 2019

  * Was one of the first claims employees * Collaborated with UX/Product on enhancements to the in-house claims system* Handled 20-50 new claims per day



Grange Insurance

• United States
• Insurance
• 700 & Above Employee

• Complex Claims Adjuster

  • Jun 2017 - Dec 2018

  * Assisted with building out express claims handling department, including making improvements to First Notice Of Loss process * Helped build out a Total Loss claims handling department * Won Bull by the Horns award * Won company sponsored innovation days * Assisted with building out express claims handling department, including making improvements to First Notice Of Loss process * Helped build out a Total Loss claims handling department * Won Bull by the Horns award * Won company sponsored innovation days