• Aug 2010 - Present

Running a successful and effective customer relations department for a premium level and internationally recognized electronics manufacturing brand. Providing front line support for consumers, distribution partners and retailers through a team of dedicated service and aftersales representatives. With an eclectic mixture of industry and artist level communication, our goal is to ensure that every person who interacts with the Marshall brand receives effective and personable experiences. From supporting product issues, routine servicing and maintenance. Delivering multi level service including provision of direction and advice for international distributors and retailers the Customer Support team aims to ensure consistency of support around the world and make sure that the iconic brand name we support provides the level of service customers should expect and deserve. Show less

• Oct 2005 - Aug 2010

Working as part of customer facing team supporting customers by effectively managing returns and service issues to deliver the best possible customer experience. Using effective administration skills to accurate manage incoming and outgoing items and provide parts support for 3rd party stakeholders within the international distribution network and domestic market retail partners.

Reception Team Leader

• Sep 2002 - Oct 2005

Working on the front line for Accor Group at their Milton Keynes based Novotel establishment I worked with an exceptional team of like minded hospitality professionals leading the reception team to provide services and support during their stay with us. Leaving in 2005 to focus on working in a more direct to customer focused role. Working on the front line for Accor Group at their Milton Keynes based Novotel establishment I worked with an exceptional team of like minded hospitality professionals leading the reception team to provide services and support during their stay with us. Leaving in 2005 to focus on working in a more direct to customer focused role.

Front Desk Receptionist

• Jul 2001 - Aug 2002

Front desk receptionist dealing with frontline customer service including taking reservations, guest services. Checking guests in and out of the hotel and first point of contact for customer queries or complaints. Front desk receptionist dealing with frontline customer service including taking reservations, guest services. Checking guests in and out of the hotel and first point of contact for customer queries or complaints.