Experience

Blacklane

• Germany
• Travel Arrangements
• 200 - 300 Employee

• Junior Partner Operations Specialist

  • Oct 2022 - Present



FCC

• Spain
• Environmental Services
• 700 & Above Employee

• Document Controller

  • Jun 2014 - Oct 2018

  Metro Red Line South Elevated And At Grade Project Metro Red Line South Elevated And At Grade Project



Sutherland Global Services

• Davao City, Philippines

• Technical Support Representative / Assistant Supervisor

  • Aug 2012 - Feb 2014

  We take care of the customer's needs by providing and delivering professional, helpful and high quality service. We make sure that all the customers are happy before they end up the call is to provide not only a satisfied customers but a very satisfied and happy customers. I listened to our agents call and help them how to improve their skills and how to manage irate customers. I train and made some interviews with the new hires to make sure that they are not only applying for the job but to make sure that their mind is also ready for the work that their applying. Being an Assistant Supervisor. I make sure that my agents are well trained and understand the needs of our clients. I help also on how to troubleshoot our customers connection if they're asking for the help of the supervisors. Show less



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • May 2009 - Dec 2011

  Project: AT&T Bellsouth Designation: Technical Support Representative / Yahoo Escalation Receives calls from outsource foreign countries.(United States) Provides technical and customer service assistance to the customer. Up sells and upgrades customers service that suit their needs. Helps our customer’s to fix their internet issues ,educates and gives out instructions to our customers on how to fix their AT&T email through web mail or client mail.(outlook express, Microsoft outlook, mac mail and their AT&T email) Creates dispatch for service technicians for customer is having line problem. Educates customer about their bill and explains the status of their account. To help new agents providing information if they can’t answer the queries of their customers. Assist my supervisor to listen to the call of our new hire agents and create a report and send directly to the Supervisor in-charge. Conduct meeting to new agents and provide them feedback on how to improve their performance.Receiving supervisor’s call if customer requested. Recommending the employee after probationary period laps if they will be regularize or not base on the records that I made when they started their first month to the company and will be approve by our Head Supervisor.Assist the Head Supervisor on their correspondences and documentation , Receives calls from tier 1 (level 1) agents and escalate it to us if they can’t resolve customer’s email issue, Create tickets to escalate it to yahoo advance technical support if we can’t resolve it, Educates the customer on how and why they’re having a problem to their yahoo email.Does remote access to customer’s computer if customer doesn’t know how to operate their computer to resolve their email problem.Receiving complaints and make sure to provide first call resolution to each of our calls to give a best very satisfactory service to our customers. Show less



Cyber City Teleservices

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Service Representative (Escalation / Retention Desk Officer)

  • Mar 2007 - Sep 2008

  Project: Ironwood Communication Designation: Customer Service Representative  Receive calls from the contractors in United States who works for a cable company.  We close their jobs for them to get pay.  We get the serial numbers and other information of the customers’ equipment that the technicians installed to make sure that the job was done very well by the technicians.  Take all the technicians report if the customer is not around of the said appointment time and date.  Help customer to reschedule the appointment or calling the customer if they want to reschedule their appointment.  Educating customers about their service with us and explain very well the status of their account.  Deal with any complaints, take action where appropriate and communicate this to the immediate Supervisors.  Creating a report for the performance of the agents and send it to Head Supervisor. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Oct 2005 - Apr 2006

  Project: Lillian Vernon (U.S. Customers) Designation: Customer Service Representative  Receives calls from customers in the United States.  Takes customers’ order place over the phone.  Do up sell to the customer that fits to their needs.  Provides the best customer service first call resolution.  Provides information about our products. Project: Sprint Telecommunication (U.S. Customers) Designation: Customer Service Representative  Receives calls from our client in United States.  Activates their new wireless phone with us.  Offers plans that suit to the customers need.  Makes sure that the wireless phone of the customers will work before we end the call by making a test call to their line.  Accepts customer’s request to port their number to us.  Troubleshoot customer‘s mobile phone and provide some instructions Show less