Joanna Czarnobilska
Buying Administrator at GiftsDirect.com- Claim this Profile
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Polish Native or bilingual proficiency
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English Full professional proficiency
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Portuguese Elementary proficiency
Topline Score
Bio
David St. Vincent (AIITD)
Joanna excelled in her role as Training Administrator, driving improvements in reporting across numerous sites globally via a combination of cultural and situational sensitivity, laser-focused attention to detail and a determination to maintain high standards. Always professional, organised, and a practical problem-solver, Joanna was an invaluable member of the team and a pleasure to work with. I would happily do so again.
Robert Colgan
Joanna is a rare example of a someone who can always deliver but make you feel at ease. She worked alongside me on some high pressure projects with very short timelines but it was the way she worked with people that made her stand out. She would be a great asset to any organisation and it was a geninue pleasure to work with her over the years.
David St. Vincent (AIITD)
Joanna excelled in her role as Training Administrator, driving improvements in reporting across numerous sites globally via a combination of cultural and situational sensitivity, laser-focused attention to detail and a determination to maintain high standards. Always professional, organised, and a practical problem-solver, Joanna was an invaluable member of the team and a pleasure to work with. I would happily do so again.
Robert Colgan
Joanna is a rare example of a someone who can always deliver but make you feel at ease. She worked alongside me on some high pressure projects with very short timelines but it was the way she worked with people that made her stand out. She would be a great asset to any organisation and it was a geninue pleasure to work with her over the years.
David St. Vincent (AIITD)
Joanna excelled in her role as Training Administrator, driving improvements in reporting across numerous sites globally via a combination of cultural and situational sensitivity, laser-focused attention to detail and a determination to maintain high standards. Always professional, organised, and a practical problem-solver, Joanna was an invaluable member of the team and a pleasure to work with. I would happily do so again.
Robert Colgan
Joanna is a rare example of a someone who can always deliver but make you feel at ease. She worked alongside me on some high pressure projects with very short timelines but it was the way she worked with people that made her stand out. She would be a great asset to any organisation and it was a geninue pleasure to work with her over the years.
David St. Vincent (AIITD)
Joanna excelled in her role as Training Administrator, driving improvements in reporting across numerous sites globally via a combination of cultural and situational sensitivity, laser-focused attention to detail and a determination to maintain high standards. Always professional, organised, and a practical problem-solver, Joanna was an invaluable member of the team and a pleasure to work with. I would happily do so again.
Robert Colgan
Joanna is a rare example of a someone who can always deliver but make you feel at ease. She worked alongside me on some high pressure projects with very short timelines but it was the way she worked with people that made her stand out. She would be a great asset to any organisation and it was a geninue pleasure to work with her over the years.
Experience
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GiftsDirect.com
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Ireland
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Manufacturing
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1 - 100 Employee
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Buying Administrator
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Jun 2019 - Present
Producing and analysing reports detailing sales and stock requirementsCreating and managing purchase orders through SAPManaging communications with Suppliers in Ireland & AbroadEnsuring appropriate stock levelsEnsuring product pages on the website include up to date information, photos and lead times (via Magento)Providing product and stock information to the Customer Care TeamProducing reports of overdue customer orders with analysis of reasons for the delayWorking closely with the Customer Care Team to ensure swift resolution of any product related complaints
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Global Training Coordinator
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Jan 2018 - Oct 2018
I was promoted to the role of a Global Training Coordinator for HCL/eir in order to redesign the reporting process for the Training Team. The responsibilities in the role included:- assisting with the recruitment and selection process- maintaining employee files (paper and digital) regarding training, adherence, absenteeism and other as required- creating and maintaining detailed reports, databases and dashboards for training teams and operations- ensuring smooth communication between departments and trainers in onshore and offshore locations- recognising and reporting any training gaps, discrepancies and issues- gathering feedback regarding training and proposing possible future training changes and methods- ensuring that all training packs are produced to the highest quality level and error free- adding training packs to internal online training systems and managing online training delivery and reports- being the first point of contact for trainers and trainees for any questions or issues- coordinating the work of trainersWhile in the role I managed to recognise many gaps in training delivery between trainers on different sites. I have developed new reporting structure and built new reports and dashboards available remotely for all trainers and managers. My role was very dynamic and I was liaising with other departments to find ways of more efficient communication, training delivery, quality assurance and to expand my knowledge and experience through different departments. I have been requesting additional training for senior staff and proposing cross-department meetings and training to improve internal communication. I had to work closely with the HR and recruitment teams to maintain accurate headcount and report on attendance.
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Customer Care Administrator
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Dec 2014 - Jan 2018
I have been transferred from FirstSource Ltd. to HCL Technologies and remained working for their client eir as a Customer Care Administrator. In this role some of my responsibilities were: - answering customer queries via email and letter- maintaining multiple email queues and internal ticketing systems- creating and maintaining reports regarding answered queries and resolved tickets- escalating queries and complaints to relevant departments for resolution- preparing and delivering induction training for newly hired members of the Customer Care Administration Team onshore and offshore- overlooking work of offshore teams and preparing reports for the operations teams- quality assurance for other team members onshore and offshore- creation of quality sheets relevant to specific departments and their work- creation of process files and assisting with their creation for other departmentsI have been a very involved member of the Customer Care Administration Team and always challenged myself to work faster and more efficient without reducing the quality of delivered work. I have been overlooking the work of my peers and was eventually recognised by operations and training department as an excellent and creative administrator, which has led to creation of new position to which I was moved in January 2018. I am very driven in my work and pride myself in delivering highest standard of work. I like to be helpful and never miss an opportunity to improve my work or be of assistance to anyone around me. My efforts were continuously recognised by the management as well as customers.
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Customer Care Administrator
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Aug 2012 - Dec 2014
I have been promoted to the Customer Care Administrator role in August 2012 and moved from fixed service care to mobile service administration and care. My duties in the new role included: - answering customer queries via email and phone- adhering to multiple targets including quality of delivered work and quantity of answered queries- assisting with creation of weekly team reports- escalating queries and complaints to relevant teams for resolution- assisting with creation of process files for newly introduced tasks- technical support for online services via internal ticketing system- assisting with creation and maintenance of online self-service system- reporting on any changes in quantity and main topics of queries received from customersIn this role I was required to very quickly pick up new skills and learn to use new systems as I have been moved from fixed service product to mobile products. I have been delivering highest quality and quantity scores within the first 3 months since joining new team and always tried to learn more efficient ways of work and maintain my own databases of products, information, contacts and other useful data. I have been working closely with the Complaints Department to ensure that only relevant complaints are being escalated and eventually took over the complaints mailbox. I have been recognised by my manager for my efforts and great performance and was given more tasks and responsibilities.
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Customer Sales and Service Representative
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Dec 2011 - Aug 2012
I have been transferred from Capita to Firstsource Ltd. and remained working for their client eir as a Customer Care Executive. In this role some of my responsibilities were: - answering telephone queries in a timely manner- escalation of complaints to the relevant teams- answering and resolving billing queries- issuing credits and refunds where due- informing customers of product availability and guiding them through our online services- basic technical support- sales and retention
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Customer Sales and Service Representative
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May 2011 - Dec 2011
The responsibilities in the role of Customer Care Executive included: - answering telephone queries in a timely manner- escalation of complaints to the relevant teams- answering and resolving billing queries- issuing credits and refunds where due- informing customers of product availability and guiding them through our online services- basic technical support- sales and retention- adhering to multiple targets The responsibilities in the role of Customer Care Executive included: - answering telephone queries in a timely manner- escalation of complaints to the relevant teams- answering and resolving billing queries- issuing credits and refunds where due- informing customers of product availability and guiding them through our online services- basic technical support- sales and retention- adhering to multiple targets
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Education
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2009 - 2010
Uniwersytet Marii Curie-Skłodowskiej w Lublinie
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2002 - 2005
Katolicki Uniwersytet Lubelski Jana Pawła II
Filologia polska
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