Joanna Cyran

Destination Specialist at Real Italy Travel
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Contact Information
us****@****om
(386) 825-5501
Location
Pisa, Tuscany, Italy, IT

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Experience

    • Italy
    • Travel Arrangements
    • 1 - 100 Employee
    • Destination Specialist
      • Nov 2018 - Present

      The best way to visit a new place is to experience it as locals would do. In Real Italy Travel we design and organise personalised itineraries with various activities, accommodation, and transportation. A tailored trip of a lifetime that will exceed your expectations and needs.

    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Reservations Coordinator
      • Feb 2017 - Nov 2018

      Rome Area, Italy • Purchasing vouchers & tickets for various museums, scheduling drivers, booking headsets • Forming and maintaining business relationships/accounts with museums, sites, etc. via telephone, email and other venues of communication • Creating and updating needed documents to track ticket purchasing, reservations made, new service providers, etc. • Confirming client vouchers and double checking them against calendars • Balancing reservations & ticket purchase number •… Show more • Purchasing vouchers & tickets for various museums, scheduling drivers, booking headsets • Forming and maintaining business relationships/accounts with museums, sites, etc. via telephone, email and other venues of communication • Creating and updating needed documents to track ticket purchasing, reservations made, new service providers, etc. • Confirming client vouchers and double checking them against calendars • Balancing reservations & ticket purchase number • Reserving restaurants and winery visits for clients • Heading up monthly Colosseum reservations project: pre-booking organisation, filing and double checking reservation emails Show less

    • Operations Assistant
      • Oct 2015 - Jan 2017

      Rome Area, Italy Acting as the face of the company to Italian suppliers, I was ensuring the execution of flawless international travel for luxury clientele. My main tasks included: Contacting suppliers, booking tours, checking room reservations. Creating travel documents. Logging all the travel info. Researching new suppliers.

    • United States
    • Leisure, Travel & Tourism
    • 700 & Above Employee
    • Operations and Program Services Coordinator for Italy
      • Mar 2015 - Oct 2015

      Rome Area, Italy -Booking all services with local suppliers (hotels, companies, restaurants, local guides) -Handling administrative tasks such as: preparing all documents, reviewing guide travel expenses, collecting and filing end of trip documents -Handling all medical/other emergencies for passengers on site -Providing sales updates to suppliers on monthly/weekly base -Booking and confirming arrival and departure transfers (to/from airport) and special arrangements for individual passengers… Show more -Booking all services with local suppliers (hotels, companies, restaurants, local guides) -Handling administrative tasks such as: preparing all documents, reviewing guide travel expenses, collecting and filing end of trip documents -Handling all medical/other emergencies for passengers on site -Providing sales updates to suppliers on monthly/weekly base -Booking and confirming arrival and departure transfers (to/from airport) and special arrangements for individual passengers -Resolving quality issues and handling relations with suppliers (bus companies, restaurants, local guides) Show less

    • Italy
    • Non-profit Organizations
    • 700 & Above Employee
    • Temporary Administrative Assistant
      • Jun 2014 - Nov 2014

      Rome Area, Italy -Monitoring the Group Leader’s email account and calendar -Answering the calls and queries, passing it on to the relevant person -Travel arrangements including flight quotes, hotel bookings, visas, taking care of security clearance and travel expense claims -Following the deadlines and ensuring that these are respected -Formatting and checking documents -Hosting visitors, booking meeting rooms -Sending out information to new comers regarding FAO, accommodation, transport in… Show more -Monitoring the Group Leader’s email account and calendar -Answering the calls and queries, passing it on to the relevant person -Travel arrangements including flight quotes, hotel bookings, visas, taking care of security clearance and travel expense claims -Following the deadlines and ensuring that these are respected -Formatting and checking documents -Hosting visitors, booking meeting rooms -Sending out information to new comers regarding FAO, accommodation, transport in Rome -Arranging office space, requesting IT equipment and telephone appliances -Keeping HR records (Annual/Sick Leave, passports, employees personal information) -Organising DHL packages, diplomatic pouch and sorting correspondence -Planning and scheduling meetings and conferences (The Second International Conference on Nutrition, ICN2); preparing agendas and related documents -Establishing and coordinating filing, record keeping, and records management systems Show less

    • United Kingdom
    • Research Services
    • 700 & Above Employee
    • Personal Assistant
      • Apr 2010 - Dec 2013

      Oxford, United Kingdom -Providing administrative and organisational support to 2 professors including managing and prioritizing the communications and appointments via telephone and email -Management of the professors’ diaries including organisation of travel and accommodation -Arranging national and international meetings, conferences and other events (Annual Retreats, Reunions, Christmas parties, The EuroCSCTraining Graduation Ceremony, The Annual Oxford Developmental Biology Symposium) including sourcing… Show more -Providing administrative and organisational support to 2 professors including managing and prioritizing the communications and appointments via telephone and email -Management of the professors’ diaries including organisation of travel and accommodation -Arranging national and international meetings, conferences and other events (Annual Retreats, Reunions, Christmas parties, The EuroCSCTraining Graduation Ceremony, The Annual Oxford Developmental Biology Symposium) including sourcing suitable venues, liaising with participants, organizing catering, ordering supplies and audiovisual equipment, making travel arrangements, keeping track of event finances including checking requests, invoicing, and reporting -Organisation and minuting of professors’ meetings and liaison with their group members, assistance with preparation of grant applications and submission online scientific manuscripts -Record/update on-going costs relating to external grants, updating information on the HR database, preparation of personnel correspondence. Show less

    • United Kingdom
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Administrative Assistant
      • Jun 2009 - Apr 2010

      Abingdon -External communication and hospitality, including: acting as first point of contact on Switchboard, organising meetings and travel arrangements -Internal communications: Timely circulation of clear and relevant information, organising social events and office activities -Office management, including managing stationery and office equipment stocks, incoming and outgoing post, office maintenance -Support to HR processes, including maintaining records and organising training courses

    • Germany
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Office Temporary
      • Sep 2008 - May 2009

      Oxford, United Kingdom -Worked as a part of the team, collating all personnel files -Transferring the file data into software -Arranging and organising documents in appropriate categories

    • Netherlands
    • Human Resources Services
    • 700 & Above Employee
    • Human Resources Internship
      • Oct 2007 - Dec 2007

      Kraków Area, Poland Conduction of reference and background checks, screening of resumes, organising candidates’ appointments and tests.

Education

  • Jagiellonian University
    Master's degree, International Relations and Affairs
    2003 - 2008
  • Pitman Training
    Executive PA Diploma, General Office Occupations and Clerical Services
    2009 - 2010

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