Experience

NEL

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Team Coordinator & Intelligence Officer

  • Oct 2013 - Present

  • Take responsibility for administrating the major incident rota on behalf of Clinical Commissioning Groups (CCG’s) and NEL Commissioning Support Unit (NEL CSU). • Establish a single on-call rota across the North East London (NEL) and North Central London (NCL)• To manage discussions and communicate effectively with internal and external colleagues such as the CSU and the CCG in regards to the on-call rota• Support daily teleconferences during winter months to fully understand pressures, system overviews and escalation levels• Prepare for and take minutes in respect of team meetings and teleconferences• Support the team in organising on call briefing presentations• Assist in the preparation and/or presentation of reports and other documents as required• Being responsible for periods of data analysis, data inputting, retrieving it and presenting data• Validating information by making routine checks of internal and external information i.e. situation reports• Maintaining both manual and electronic filing systems in a methodical and structured manner• To manage surge team winter pressures in a holistic manner that enables the central management and co-ordination of emergency care pressures• Working with real-time data, monitoring growing pressures and work with stakeholders to manage operational capacity i.e. LAS delays, transfer of care, bed capacity• To support the team to achieve cost savings and efficiency• Assist in the production of weekly/annual reports to CCG’s and analyse performance of associated trusts



NELFT NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Integrated Care Liaison Officer

  • Apr 2012 - Jun 2015

  • Co-ordinate and manage the administrative functions for the integrated case co-ordination meetings • Organise and adjust multi-agency meetings and tasks on behalf of a number of stakeholders • Be the point of liaison for service users• Liaise with professionals involved in service users’ care such as primary and secondary services, London Ambulance Service, community services, carers and other relevant groups • To manage and prioritise workload on a daily basis and deal with the competing demands of the integrated case management team• Deal in a professional, helpful and sensitive manner with service users, staff and other agencies by telephone or face to face, taking messages, advising service users about visits, referring other issues as appropriate and answering routine enquiries• Devise and maintain efficient filing systems provide administrative support to the team, including photocopying, faxing and other administrative duties as required

• Respiratory Team Secretary/Office Manager

  • Jan 2009 - Apr 2012

  • Take responsibility for implementing all office systems, and to monitor staff sickness and absence • To oversee agency staff hours, and to delegate necessary work to admin support• Assist with all service data, clinical audits, presentations and marketing strategies• Maintain and present data when required in order to report or evaluate the service • To assist the Lead and Nurse Specialists within the different areas of the respiratory service and to organise and co-ordinate all aspects of the work and diary management to ensure these services operate effectively within Waltham Forest• Liaise with various health care professionals, voluntary agencies, patients and hospital staff to help provide an effective and efficient service• Assist with projects by acting as a lead project admin to help monitor the work in progress within the team• To assist in developing presentations• Office management by dealing with all stationary and clinical supply orders, ensuring all supplies are available.



Tower Hamlets PCT

• IT Services and IT Consulting
• 1 - 100 Employee

• Sexual Health Screening Programme Administrator

  • Oct 2007 - Jan 2009

  • Provide administrative support to the Chlamydia Screening Programme in Tower Hamlets• Prioritise day to day work; deal with clients and/or patients by telephone in a professional and sensitive manner and to work effectively as part of a small health care team• To also take part in Outreach work with young people in Tower Hamlets and be responsible for preparing promotional stands in various public places, i.e. gyms, colleges, universities, libraries etc. • Provide a broad range of administrative support to the team• Maintain and monitor efficient office systems for stock control and take responsibility for purchasing equipment, stationary and clinical supplies



Newham PCT

• CHD & Diabetes Clinical Information Administrator

  • Jun 2005 - Oct 2007

  • To organise and prepare all notes for the General Practitioners (G.P) and to assist in the running of the clinics• To co-ordinate and facilitate two GP specialist clinics• Receive and co-ordinate patient referrals, forward referrals for validation and clinical triage• Liaise with patients over telephone, generate appointment letters using appropriate information, to manage and follow up new patients appointments• To produce monthly reports and statistics using Microsoft Office