Experience

Dixie Plywood & Lumber Company

• United States
• Wholesale
• 100 - 200 Employee

• Inside Sales Representative

  • Feb 2022 - Present



Richelieu Hardware

• Norcross, Georgia

• Customer Service Manager

  • Nov 2008 - Jan 2022

  In this role, I am responsible for the daily activities of the customer service team. I am responsible for training the customer service staff, handling customer calls, processing orders, purchase a selected group of inventory, handle customer complaints and try to be proactive in addressing foreseen issues. I am also the key trainer for new acquisitions. It is my role to train the staff on our system and process and procedure for both customer service and warehouse. In this role, I am responsible for the daily activities of the customer service team. I am responsible for training the customer service staff, handling customer calls, processing orders, purchase a selected group of inventory, handle customer complaints and try to be proactive in addressing foreseen issues. I am also the key trainer for new acquisitions. It is my role to train the staff on our system and process and procedure for both customer service and warehouse.



Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd

• Canada
• Building Materials
• 700 & Above Employee

• Inside Sales

  • Nov 2008 - Nov 2008

  Process customer orders that are given verbally over the phone, verbally at the counter or via e-mail. Support outside sales team. Assist credit department in collecting payment on customer's accounts and for current order's. Post payments to customers accounts. I am also the edgebanding specialist for the southern region. In this role, I assist my branch and other branches in obtaining special order edgebanding to meet customer needs that we do not inventory. Process customer orders that are given verbally over the phone, verbally at the counter or via e-mail. Support outside sales team. Assist credit department in collecting payment on customer's accounts and for current order's. Post payments to customers accounts. I am also the edgebanding specialist for the southern region. In this role, I assist my branch and other branches in obtaining special order edgebanding to meet customer needs that we do not inventory.



Wilsonart

• United States
• Wholesale Building Materials
• 700 & Above Employee

• Inside Sales

  • Apr 2006 - Oct 2008