Joanna Baez

Branch Manager and Assistant Cashier at National Bank Of New York City
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Contact Information
us****@****om
(386) 825-5501
Location
New York City Metropolitan Area

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Credentials

  • Honors Recognition
    The Delta Epsilon Tau Honor Society
    Aug, 2021
    - Nov, 2024
  • Notary Public
    Secretary of State
    Jul, 2008
    - Nov, 2024

Experience

  • National Bank Of New York City
    • United States
    • Banking
    • 1 - 100 Employee
    • Branch Manager and Assistant Cashier
      • Jan 2020 - Present

       Demonstrates comprehensive knowledge of all bank products, services, procedures, policies and appropriate regulatory issues related to daily job functions including: Bank Secrecy Act- BSA/AML Law; Privacy; Regulation E; deposit transactions, cash management, and electronic services. Oversees the operation of the branch, supervising day-to-day functions of the teller unit and frontline. Conduct interviews with potential candidates and assist in the decision making for hiring. Performs evaluations and counsel employees for disciplinary actions accordingly. Supervises, coaches, trains, and develops staff regarding service expectations, policies, procedures, products, systems and banking transactions Ensures implementation of compliance functions including reconcilements, audits, reporting, records management, approvals and opening/closing procedures as per procedure guidelines Assists BSA officer in identifying, reporting and mitigating operational risk to ensure ongoing adherence with compliance procedures as well as implementing action plans to improve operational controls and mitigates controllable losses. Monitor the daily deposits and withdrawals reports for teller activities as well as Currency Transaction Reports and reports pertaining branch productivity, maintenance and exceptions Show less

    • Senior Customer Service Representative
      • Sep 2006 - Present

       Provided exemplary service to clients. Interacted with the customers on a daily basis and not only established a strong consumer base, but increased loyalty as well. Enhanced customer satisfaction by consistently engaging and connecting with customers to exceed service expectations in a timely manner. Followed up with the customer to ensure they were 100% satisfied with the results or resolutions Cross-trained on all branch positions in order to perform all operational duties as needed, during peak periods or to maintain teller function coverage. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing cliental networks; participating in professional societies. Show less

Education

  • Penn Foster
    Bachelor of Science - BAS, Business Management
    2023 - 2025
  • Penn Foster
    Associate of Science - AS, Business Management
    2019 - 2021
  • Holly and Hugo Animal Care
    Veterinary Support Assistant (VSA) Certificate, Veterinary Small Animal Care
    2012 - 2013
  • CUNY La Guardia Community College
    Veterinary/Animal Health Technology/Technician and Veterinary Assistant
    2004 - 2006

Community

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