Experience

University of Southern California

• United States
• Higher Education
• 700 & Above Employee

• Senior Clerkship Coordinator

  • 2004 - - aujourd’hui

  • Manages medical student programs for 260 students per year. Including visiting and international students.• Coordinates teaching schedules with medical faculty support staff for 65 Attending, 50 Resident and 15 Visiting physicians per every 6 week rotation.• Coordinates core curriculum, daily activities, on-call schedules, meetings and events.• Ensures quality service to medical school and hospital administration, faculty, students and department staff.• Produces and distributes program materials including reports, meeting agendas and informational materials.• Researches and gathers information for program purposes, to include program effectiveness, client needs assessment, budget preparation, etc.• Conducts preliminary analysis of data; submits recommendations and prepares reports, as assigned.• Serves as a resource liaison with other offices and staff on and off campus and acts as program representative on university committees.

• Call Center Manager

  • oct. 1995 - déc. 2003

  USC Information Services Division Call Center Service Manager (Promotion 1999) Support Service Supervisor (Promotion 1998) • Manage the 24 hour call center for both UPC and HSC campuses with a staff of 25 operators and 3 student workers.• Maintain a high level of customer service for client base of over 65 customers.• Created and implemented lead staff positions and customer service training. (Note: My CS training program was implemented on the HSC, acting consultant.)• Assisted in development and implementation of department policies and procedures.• Responsible for all personnel related activities, including time reports, annual performance evaluations and assure timely processing of payroll.• Assures quality customer service and adequate coverage of operations. Negotiates or modifies schedules as needed.• Assisted in development and implementation of Staff Performance documentation f or the IS division.

• Office Manager/Adm. Asst

  • mai 1991 - oct. 1995

  USC Department of Urology Clinic Coordinator / Administrative Assistant Duties as: Clinic Coordinator• Provide overall front office management for 6 physicians private practice.• Coordinate & schedule appointments and monitor patient activities.• Data processing of patient demographics and financial information.• Responsible for budget and expense control of office and medical supplies.• Establish and implement office policies and procedures, including authoring and compilation of Policy & Procedure Manual. Duties as: Administrative Assistant to Carol J. Bennett, M.D.• Management of 3 site practice, specializing in Neurourology and Male Infertility.• Coordination of professional and personal calendars and appointments.• Maintenance of C.V., certifications and licensures.• Planning and coordinating medical training conferences.• Assisted in development of audio visual materials.• Compile statistical data for research projects.