Joan Eisen
Sr. ERP Business Analyst at TABACALERA USA Inc.- Claim this Profile
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English Native or bilingual proficiency
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Bio
Lisa Genkin
Joan is an extremely knowledgeable, customer focused and detail - oriented business and data analyst who provides outstanding service and solutions to her customers and project team members. By insuring an understanding of the business requirements, translating solution designs into detailed specs, facilitating and executing thorough testing, and providing guidance and training to end users, Joan consistently provides high quality, timely results for her team. Joan has a positive can-do attitude, is a responsible, dependable team player, and is a pleasure to work with. She is a valuable asset to any organization.
LinkedIn User
Joan is a very strong Oracle HRMS Functional/Technical SME. She is highly efficient, extremely competent. Her great expertise with Oracle ERP applications and ability to work well with her colleagues enabled her to deliver on all of her responsibilities on time with high quality. Joan always delivers what she says she will deliver on time with great results. I highly recommend Joan for any position or endeavor that she may seek to pursue. Joan will be a valuable asset for any organization.
Lisa Genkin
Joan is an extremely knowledgeable, customer focused and detail - oriented business and data analyst who provides outstanding service and solutions to her customers and project team members. By insuring an understanding of the business requirements, translating solution designs into detailed specs, facilitating and executing thorough testing, and providing guidance and training to end users, Joan consistently provides high quality, timely results for her team. Joan has a positive can-do attitude, is a responsible, dependable team player, and is a pleasure to work with. She is a valuable asset to any organization.
LinkedIn User
Joan is a very strong Oracle HRMS Functional/Technical SME. She is highly efficient, extremely competent. Her great expertise with Oracle ERP applications and ability to work well with her colleagues enabled her to deliver on all of her responsibilities on time with high quality. Joan always delivers what she says she will deliver on time with great results. I highly recommend Joan for any position or endeavor that she may seek to pursue. Joan will be a valuable asset for any organization.
Lisa Genkin
Joan is an extremely knowledgeable, customer focused and detail - oriented business and data analyst who provides outstanding service and solutions to her customers and project team members. By insuring an understanding of the business requirements, translating solution designs into detailed specs, facilitating and executing thorough testing, and providing guidance and training to end users, Joan consistently provides high quality, timely results for her team. Joan has a positive can-do attitude, is a responsible, dependable team player, and is a pleasure to work with. She is a valuable asset to any organization.
LinkedIn User
Joan is a very strong Oracle HRMS Functional/Technical SME. She is highly efficient, extremely competent. Her great expertise with Oracle ERP applications and ability to work well with her colleagues enabled her to deliver on all of her responsibilities on time with high quality. Joan always delivers what she says she will deliver on time with great results. I highly recommend Joan for any position or endeavor that she may seek to pursue. Joan will be a valuable asset for any organization.
Lisa Genkin
Joan is an extremely knowledgeable, customer focused and detail - oriented business and data analyst who provides outstanding service and solutions to her customers and project team members. By insuring an understanding of the business requirements, translating solution designs into detailed specs, facilitating and executing thorough testing, and providing guidance and training to end users, Joan consistently provides high quality, timely results for her team. Joan has a positive can-do attitude, is a responsible, dependable team player, and is a pleasure to work with. She is a valuable asset to any organization.
LinkedIn User
Joan is a very strong Oracle HRMS Functional/Technical SME. She is highly efficient, extremely competent. Her great expertise with Oracle ERP applications and ability to work well with her colleagues enabled her to deliver on all of her responsibilities on time with high quality. Joan always delivers what she says she will deliver on time with great results. I highly recommend Joan for any position or endeavor that she may seek to pursue. Joan will be a valuable asset for any organization.
Experience
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TABACALERA USA Inc.
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United States
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Tobacco Manufacturing
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1 - 100 Employee
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Sr. ERP Business Analyst
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May 2021 - Present
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WarnerMedia
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United States
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Entertainment Providers
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700 & Above Employee
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HRIS Senior Business Analyst
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Jun 2019 - Dec 2020
• Lead complex change and transformation programs in alignment with business strategy. • Recommended process improvements and coordinated operational support for managing HR, Benefits and Payroll interfaces. • Supported benefits business processes by understanding all aspects of Corporate and divisional policies, plan rules and provisions, workflow and technology. • Collaborated with enterprise stakeholders and end users to identify and document business and technical processes and functional requirements. • Conducted application and business requirements testing, defined and documented business processes and functional requirements. • Provided analysis, created test plan and test cases, conducted application test development and execution. • Cultivated and maintained successful relationship with clients within Corporate and divisions nationwide, vendors and IT team members. • Lead and implemented SOX Controls/routine audits of the HR data: (Pay, Salary, Indicative, Savings, Pension/Retirement, ext,); created documentation. Environment: Oracle Financials 12i (12.0.4), AQUA DATA, SQL, SPF, MS Access.
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The Hertz Corporation
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New Zealand
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Travel Arrangements
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300 - 400 Employee
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HRIS Senior Business Analyst
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Jul 2005 - Jan 2019
• Collaborated with departmental administrative users to gather and develop business requirements and provide effective, cost-efficient, and scalable solutions. • Translated business requirements into user stories, created documentations BRDs and FRDs for new application implementations, conversions, and interfaces. • Engaged as a liaison between business management, IT Department, and vendors. • Coordinated project activities related to evaluation, selection, defining scope/specification, development, testing, implementation, and rollout of HR/Payroll. • Managed system testing efforts according to specifications and requirements, guaranteeing efficiency and accountability for milestones. • Created documentation for user training and operational support, ensuring acceptance and adoption. • Developed system enhancements to leverage and improve technical and functional design. • Provided analysis, strategic HR oversight solution design, development and support in the areas of Oracle HR, Core/Advance Benefits, and Payroll processes. • Lead the Open Enrollment process for 2006–2014 Plan Years. • Provided high-level customer support to various stakeholders. Tracked/maintained systems during upgrades and patches uploads. • Utilized prioritization tools to identify critical projects and implemented metrics to recognize success and drive performance improvement. • Provided data migration from Oracle to Workday using cloud environments. Maintained data integrity by ensuring the accuracy and consistency of the input data; audited data. • Provided leadership for the redesign of Hertz Pension Administration System, Hertz Income Savings (401K) System, Alert Messages System for European Countries, Kronos, Global Recognition System, Uniforms System. • Partnered closely with various stakeholders during conversions, acquisitions, and a spin off. Environment: Oracle Financials 12i (12.0.4) (HRMS, OAB), Workday, Discoverer 3.1, JIRA, Agile, SQL, SAS, TOAD.
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Capgemini
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France
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IT Services and IT Consulting
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700 & Above Employee
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Senior Programmer Analyst
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Sep 2001 - Jul 2005
• Spearheaded complete functional OAB setup for Benefits and Open Enrollment Processing using SSBEN Setups, Eligibility Profiles, Derived Factors, Program/Plan/Option design, defining new standard/variable rates, coverage calculations, Imputed Income, FSA, EOI for Life Insurances (Supplemental, Spouse, and Child). • Constructed functional setups for Life Events in OAB, LE Collapsing rules. • Created and modified benefits fast formulas to calculate the premium amounts for Life and Disability plans. • Drove Open Enrollment Process for 2002–2004 Plan Years, with 82% of employees using SS Benefits. • Designed, developed, and modified various reports (Benefits Census report, Employee Detail Report, etc.) and inbound/outbound interfaces (Employee Benefits, Empire eligibility information, Unum Provident Premiums information, CIGNA, UHC, etc.) according to the client’s requirements in HRMS module. • Created Technical Design Documentation, Unit test plans using Oracle AIM Methodology. • Resolved issues identified during performing the system test. Actively supported the system after the customization migrated to production. • Collaborated in end user meetings for gathering requirements. Environment: Oracle Financials 11i (11.5.5) (HRMS, OAB), Developer 6i, Discoverer 3.1, SQL, SAS, PL/SQL, TOAD, DB2, VSAM, COBOL II, JCL.
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New York Life Insurance Company
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United States
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Financial Services
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700 & Above Employee
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Senior Programmer Analyst
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May 1996 - Sep 2001
Developed full project life cycle - New York Life Contract Administration Accounting Systems (NCAA) - to process all financial activities: premiums, loans, dividends and agent commissions. Created debit/credit journals used by Budget and Cost Systems as a source of the Company trial balance report. Accumulated and processed information related to the specific activities that affect policy and marketer commissions and loans. Produced various reports (daily, monthly, and yearly) to over 20 customer areas. Involved in the development of specifications, creation of data models, coding, implementation, and production turnover. Redesigned and supported the Centralized Transaction Processing System to serve products like Whole Life, Term, Health, and Annuity. Developed and implemented the Corporate Administrative System to service all functions associated with the company’s policies from issue to termination for Multi-Funded Annuity, Single Premium Life, and Target Life products. Responsibilities included: • Analysis, design, development, testing and maintenance of Mainframe applications; • Create/update batch schedules; • User communication and training; • ‘On and off hours’ application system support; • Logical and physical database design: defined data elements and types, tables’ structure and their dependency. Environment: DB2, COBOL II, CICS, VSAM, SEAGATE CRYSTAL Report.
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Education
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Oracle University
Implementation of Oracle Advance Benefits (OAB); Discoverer Reports; Developer 6i -
Baku State University
Bachelor of Science - BS, Mathematics and Computer Science