Experience

CGS-CIMB Securities

• Singapore
• Financial Services
• 500 - 600 Employee

• Senior Assiciate

  • Apr 2023 - Present

• Associate

  • Jun 2014 - Present

• Associate

  • Jun 2014 - Present



i-Vic International Pte Ltd

• Customer Service Executive

  • Dec 2010 - Jun 2014

  • Provides quality customer service to SingTel’s customers over the phone. • Promotes company’s products and services whenever possible. • Remain up-to-date with the latest information that impacts the delivery of service to the customers. • Provides immediate attention to customers’ needs and follow up with appropriate resolution. • Provides accurate information on pre-sales enquiry. • Ensures that request has been logged. • Demonstrate effective verbal communication skills when interacting at all levels, i.e. with customers, peers and managers. • Demonstrate superior telephone techniques that meet the Quality Assurance standards. • Listen, probe and question in order to clarify and understand customer needs. • Follow-up on complex cases to ensure customer satisfaction. • Work effectively with a variety of situations, individuals and groups. Show less



T.U.N International

• Singapore
• Events Services
• 1 - 100 Employee

• Delegate Sales Executive

  • Mar 2010 - Nov 2010

  Delegate Sales Executive • Acquiring for delegate sales on training courses / conferences • Conducting research in the relevant sector in Asia • Promote in house training programs to corporate clients • Handle key accounts in the region and maintain good relationship with the account you are holding. • KPIs of minimum 15 proposals to be sent daily. Delegate Sales Executive • Acquiring for delegate sales on training courses / conferences • Conducting research in the relevant sector in Asia • Promote in house training programs to corporate clients • Handle key accounts in the region and maintain good relationship with the account you are holding. • KPIs of minimum 15 proposals to be sent daily.