Joana Duarte
English Instructor at SPARTA ENGLISH- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Full professional proficiency
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French Limited working proficiency
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Spanish Limited working proficiency
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Italian Elementary proficiency
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Japanese Elementary proficiency
Topline Score
Bio
Credentials
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IELTS
British CouncilFeb, 2019- Nov, 2024
Experience
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SPARTA ENGLISH
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Japan
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Education Administration Programs
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1 - 100 Employee
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English Instructor
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Nov 2019 - Present
As an English Instructor at Sparta English, I help students become more capable and confident in their speaking abilities. As a non-native speaker myself, I can easily relate to students' struggles in the learning process, allowing me to better support and advise them during their time at Sparta. My main tasks consist of teaching both private and group lessons, focusing on conversational or business-oriented English. Aside from teaching, I assist with administrative and managerial tasks, such as staff scheduling and overseeing the daily operation of the school as the most senior staff on duty, as well as organizing events for students. My main duties and tasks include: o Teaching one-on-one English lessons (both conversational and Business) and group lessons (sometimes to groups of up to 12 students) o Conducting trial lessons with prospective students, consequently helping drive sales up o Managing the Instructors' daily schedule o Planning educational and fun after-hours events for students o Assisting with training new staff o Overseeing the completion of small projects to improve the quality of education and general atmosphere of the school Show less
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Boost Portugal
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Portugal
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Leisure, Travel & Tourism
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1 - 100 Employee
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Senior Project Manager @ The Escape Hunt Lisbon
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Oct 2017 - Mar 2019
During my time at Boost Portugal, I undertook a number of tasks pertaining to the smooth running of a project operated by the company. As a tourism enthusiast myself, I took great pride in helping the company welcome tourists and organize unique and outside-of-the-box events for them. It was great to work there and grow both personally and professionally!My main duties and tasks included:o Supervising and manage a small team to ensure day to day operations o Spearheading new projects from ground upo Guaranteeing employees provide excellent customer service and handle complaints o Recruiting new staff, including conducting interviews and researching new talent as well as training and mentoring new internso Managing basic finance and accounting (analyse YoY and monthly revenue as to reach and surpass established goals)o Promoting brand on social media and other online platforms to generate new businesso Building and developing partnerships with other agencies and companieso Coordinating with other Departments within the company (Event Planning, Finance, Marketing & Sales, etc) Show less
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Assistant Project Manager @The Escape Hunt Lisbon
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Jul 2017 - Sep 2017
My main duties and tasks included:o Delegating tasks and working closely alongside the project managero Providing excellent customer support o Helping raise awareness to brand and research new marketso Implementing new procedures to improve team’s efficiency
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Operations and Sales Collaborator @ The Escape Hunt Lisbon
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Jul 2015 - Jun 2017
My main duties and tasks included:o Acting as the first point of contact with the customer, as to provide the best customer service possibleo Being responsible for all reservations as well as managing the bookings’ calendaro Operating a POS system for all sales and account for all revenue at the end of each dayo Overseeing the customer’s experience from beginning to end, thus consolidating the projects’ client baseo Coordinating all events alongside other members of staff
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AMA - Agência para a Modernização Administrativa, IP
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Portugal
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IT Services and IT Consulting
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100 - 200 Employee
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Consulting Analyst
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Sep 2014 - Dec 2014
I was hired as a contractor to help streamline a time-sensitive project. It was a temporary position (hence the short duration) and it required a myriad of IT and analytical skills. My main duties and tasks included: o Data entry and analysis o Updating web content o Coordinating with other staff and departments within the company I was hired as a contractor to help streamline a time-sensitive project. It was a temporary position (hence the short duration) and it required a myriad of IT and analytical skills. My main duties and tasks included: o Data entry and analysis o Updating web content o Coordinating with other staff and departments within the company
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NO.W.HERE ARTS LTD
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Education Administration Programs
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Arts Administration Assistant
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Jan 2012 - Jul 2012
I worked at no.w.here (an artist-run film lab) as a part of the Leonardo Da Vinci European Mobility Program. It involved relocating from sunny Lisbon, Portugal, to rainy London (which I loved!) and it was an experience of a lifetime that helped me develop not only my language and interpersonal skills, but also get a real taste of working abroad! My main duties and tasks included: o Assisting with the smooth running of events, courses and workshops o Handling and reply to all email and telephone enquiries o Liaising with other no.w.here staff and artists wishing to book no.w.here facilities o Coordinating the calendar for easy access to the space o Helping with sales of film and hiring of filming equipment, invoicing and raising purchase orders with suppliers and customers o Managing incoming and outgoing post Show less
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Malaposta Cultural Centre
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Lisbon Area, Portugal
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Intern @ the Cinema Department
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Feb 2011 - Jul 2011
As a part of my Bachelor Degree, I was able to experience working at a Cultural Centre in the outskirts of Lisbon, Portugal, in the Cinema Department. Some of my main duties and tasks included: o Making sure all screenings and cinema events run smoothly o Coordinating with other departments (Production, Tech, etc) o Marketing research o Front of house position As a part of my Bachelor Degree, I was able to experience working at a Cultural Centre in the outskirts of Lisbon, Portugal, in the Cinema Department. Some of my main duties and tasks included: o Making sure all screenings and cinema events run smoothly o Coordinating with other departments (Production, Tech, etc) o Marketing research o Front of house position
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Education
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2008 - 2011
University of Lisbon
Faculdade de Letras - Cultural Studies - Communication and Culture, Cultural Studies/Critical Theory and Analysis -
2005 - 2008
Escola Secundária D. João II
High School Diploma, Foreign Languages and Literatures, General
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