Joana Almendra

Account Manager (Iberia) at Bridgestone Mobility Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Barcelona, Catalonia, Spain, ES
Skills

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Raquel Almendra Torres

Dinamismo, responsabilidade e foco nos desafios. Parabéns Joana. Sucesso.

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Credentials

  • Introducing to Hotel Revenue Management Certificate
    Instituto Politécnico do Porto
    Jan, 2017
    - Nov, 2024

Experience

  • Bridgestone Mobility Solutions
    • Netherlands
    • Software Development
    • 400 - 500 Employee
    • Account Manager (Iberia)
      • Sep 2022 - Present

      - Be responsible for SME customer portfolio in terms of Customer Experience, Adoption, Churn & Revenue growth;- Own the complete customer life-cycle of on-boarding, adoption, expansion and renewal of your customers;- Inspire customer engagement and track long term business goals;- Work closely with Sales Support, Customer Support, Service Partners, Marketing and Sales to raise customer loyalty and ensure an all-round exceptional customer experience;- Actively participate in improving processes and procedures;- The "Voice of the Customer" towards the rest of the organization. Show less

    • Technical Support Representative (Iberia)
      • Jun 2021 - Aug 2022

      - Provide product information and effective technical and administration support through multiple channels (phone and email);- Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction and swift resolution at the core of every decision and behavior;- Proactively manage customer expectations;- Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;- Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers. Show less

  • Winche Redes Comerciales
    • Spain
    • Advertising Services
    • 200 - 300 Employee
    • Project Manager
      • Aug 2020 - Mar 2021

  • W Barcelona
    • Spain
    • Hospitality
    • 100 - 200 Employee
    • Whatever/Whenever Agent
      • Jul 2019 - Mar 2020

  • Hotel Arts Barcelona
    • Spain
    • Hospitality
    • 200 - 300 Employee
    • Assistant Manager Purchase
      • Jan 2019 - Jun 2019

  • Dromoland Castle Hotel & Country Estate
    • Ireland
    • Hospitality
    • 1 - 100 Employee
    • Chef de Rang
      • Sep 2018 - Feb 2019

  • Crieff Hydro Hotel and Resort
    • Hospitality
    • 100 - 200 Employee
    • Bartender
      • Jul 2017 - Aug 2018

  • Hostel St. James Backpackers
    • Londres, Inglaterra, Reino Unido
    • Recepcionist
      • Oct 2016 - Mar 2017

  • Aguas de Ibiza Grand Luxe Hotel
    • Spain
    • Hospitality
    • 1 - 100 Employee
    • Cross Training
      • Mar 2013 - Sep 2013

Education

  • Instituto Politécnico do Porto
    Master's degree, Hotel Management - Sales & Marketing
    2016 - 2019
  • Instituto Politécnico do Porto
    Bachelor's degree, Hotel Management
    2012 - 2016

Community

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