Experience

YO1 Longevity & Health Resorts

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Health And Wellness Coordinator

  • Feb 2020 - Present



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Specialty Sales Representative

  • Jul 2012 - Present

  Specialty Sales and Service representative for United kingdom interactions.Specializing in Travel Agent and International travel bookings. Trained in international flight, documentation, cruise and resort booking. Specialty Sales and Service representative for United kingdom interactions.Specializing in Travel Agent and International travel bookings. Trained in international flight, documentation, cruise and resort booking.



Sheraton Detroit Metro Airport Hotel

• Hospitality
• 1 - 100 Employee

• Assistant Manager

  • Aug 2014 - Feb 2016



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jun 2010 - Jul 2011

  Provide customer service Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated… Show more Provide customer service Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories Show less Provide customer service Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated… Show more Provide customer service Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories Show less



Seralago Hotel & Suites

• Front Office Manager

  • Apr 2006 - Nov 2009

  Review & edit employee timecards, by 9:30am Complete employee payroll and give it to payroll, by 11:00am every Thursday each week. Make sure that all arriving groups are checked in properly Make sure that all pre-paid in-house group rates and rooms are verified daily. Ensure that all Corrective Action forms, Job Offers, Change of Status, and paperwork for Human Resources are completed. Read the Guest Service Log daily and follow up on appropriate entries within 48… Show more Review & edit employee timecards, by 9:30am Complete employee payroll and give it to payroll, by 11:00am every Thursday each week. Make sure that all arriving groups are checked in properly Make sure that all pre-paid in-house group rates and rooms are verified daily. Ensure that all Corrective Action forms, Job Offers, Change of Status, and paperwork for Human Resources are completed. Read the Guest Service Log daily and follow up on appropriate entries within 48 hours Resolve all guest complaints or request both written and verbal, within 72 hours or less. Maintain fair and consistent enforcement of rules of conduct, and ensure all company policies are administered fairly and consistently. Conduct formal performance reviews properly and in a timely manner in accordance with company guidelines Conduct department meetings monthly provide communication, problem solving and on-going training. Monitor the Front Office operations, to ensure that all Minimum Quality Standards are consistently maintained in the department, at all times. Show less Review & edit employee timecards, by 9:30am Complete employee payroll and give it to payroll, by 11:00am every Thursday each week. Make sure that all arriving groups are checked in properly Make sure that all pre-paid in-house group rates and rooms are verified daily. Ensure that all Corrective Action forms, Job Offers, Change of Status, and paperwork for Human Resources are completed. Read the Guest Service Log daily and follow up on appropriate entries within 48… Show more Review & edit employee timecards, by 9:30am Complete employee payroll and give it to payroll, by 11:00am every Thursday each week. Make sure that all arriving groups are checked in properly Make sure that all pre-paid in-house group rates and rooms are verified daily. Ensure that all Corrective Action forms, Job Offers, Change of Status, and paperwork for Human Resources are completed. Read the Guest Service Log daily and follow up on appropriate entries within 48 hours Resolve all guest complaints or request both written and verbal, within 72 hours or less. Maintain fair and consistent enforcement of rules of conduct, and ensure all company policies are administered fairly and consistently. Conduct formal performance reviews properly and in a timely manner in accordance with company guidelines Conduct department meetings monthly provide communication, problem solving and on-going training. Monitor the Front Office operations, to ensure that all Minimum Quality Standards are consistently maintained in the department, at all times. Show less